Subway - Frederick
Subway
Description
Subway's reputation takes a hit at one unfortunate location, where patrons report consistently poor service and a lack of professionalism from the staff. Experiences reveal rude interactions, unfulfilled promotions, and a dismissive attitude that leaves customers feeling unwelcome. While the restaurant maintains a clean environment and sanitary practices, the staff’s demeanor overshadows these positives. Frequent patrons express disappointment, asserting this location does not reflect the quality typically associated with the franchise. This disappointing encounter highlights the urgent need for improved customer service training and better management to restore the dining experience that Subway is known for.
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There was an awful woman working here named Christina (she lied and said Maria but her name tag says Christina). She was rude, giving major attitude, refused to toast our food, threw our food around and got all sarcastic when i asked for more onion on ourpizza by dumping two handfuls on it. She got all snarky when I called her out on it. Wow suchhh badddd customer service. Nevercoming to this subway again.
This store deserves 0 stars because of the service, Disrespectful team, uncivil, inconsistent and moody! The 2 ladies at the register (Friday 6/3/2022 3:00pm) they both need a lot of training, even the one who claimed to be the store manager (big ladyred curly hair round face and the staff member black hair glasses both latinas in their 50-60s), though I was trying to justifyher rudeness for having a bad day. Even if Subway started today charging for extra ingredients and I didn?t know, and speciallythat I got them free of charge yesterday at the same location!!!! If they changed their mind, at least they should either chargequietly or ask nicely! I could have left the food and did?t pay but I did?t want to put them in trouble! They don?t even deservethat gratuity or that one star! Long story short, Subway is my favorite but this location is the worst ever!
The subway wasted ten minutes of out time, they made all the four subs and at the end they wouldn?t let us pay with coupons and and made more excuses and they wouldn?t let us pay so they wasted the food and with different employees they have let us paywith coupons
The staff were very disrespectful! The app is running a promotion for the go long sandwich at $2 and they didn?t want to honor that after I ordered through the subway app and acted like I was stealing. Just over all disrespectful subway needs to take thestore away from these owners and put in people who actually care. It?s a shame subway use to be better.
I had a very disappointing experience at this location. The staff was quite disrespectful. I ordered the Go Long sandwich through the Subway app, which was supposed to be on promotion for $2, but they refused to honor the deal and made me feel as though I was trying to take advantage of them. Overall, the service was rude, and I really think Subway should reconsider the management of this store and bring in people who actually care about their customers. It's a shame to see how much Subway has declined compared to what it used to be.
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