Subway - Frederick

I encountered a heavyset woman who claimed she didn't speak any English. This was particularly distressing for my mom, who is a senior. After expressing her fru... read more I encountered a heavyset woman who claimed she didn't speak any English. This was particularly distressing for my mom, who is a senior. After expressing her frustration and mentioning that she would speak to the manager, the woman switched to speaking English. This situation was quite unsettling. I recommend ensuring that staff members are proficient in English and capable of understanding customers.

My son was craving Subway, so I looked it up on Google Maps, which said they close at 10 PM. I got there at 9:30 PM, but the doors were locked. I knocked on the... read more My son was craving Subway, so I looked it up on Google Maps, which said they close at 10 PM. I got there at 9:30 PM, but the doors were locked. I knocked on the window, and a lady who spoke Spanish informed me that they were already closed for the night. There was an 8x11 sign on the window stating their hours as Monday through Friday from 8 AM to 10 PM. I'm starting to feel like that information was misleading. The sign should clearly reflect the actual closing time.

I hope you understand Spanish... I ordered a sub platter online, but when I arrived, I couldn’t communicate with the employee because she didn’t speak English.... read more I hope you understand Spanish... I ordered a sub platter online, but when I arrived, I couldn’t communicate with the employee because she didn’t speak English. It seemed she believed my order would be ready at 5, even though it clearly stated 4. Having only one employee in an American store who doesn’t speak English is unacceptable. In my opinion, this reflects very poorly on customer service.

The restaurant should definitely have more than one staff member working during lunchtime, as the current setup is causing a considerable loss of customers. read more The restaurant should definitely have more than one staff member working during lunchtime, as the current setup is causing a considerable loss of customers.

I can confidently say this is the best Subway I’ve ever visited. The staff were incredibly friendly and genuinely dedicated to providing excellent service, some... read more I can confidently say this is the best Subway I’ve ever visited. The staff were incredibly friendly and genuinely dedicated to providing excellent service, something that’s hard to come by these days. The food was excellent as well. If the owner reads this, I highly recommend doing everything possible to keep your current team, as they are a big reason I’d want to come back. In short, the service was just as impressive as the food!