Subway - Frederick

I was quite disappointed with the customer service at this restaurant. When I ordered my sandwich, I realized they only included half of the ingredients I had r... read more I was quite disappointed with the customer service at this restaurant. When I ordered my sandwich, I realized they only included half of the ingredients I had requested, and I had to ask for more. The staff seemed frustrated, even though I was the only customer there at the time. To add to my dissatisfaction, they don’t accept coupons, which I learned applies to both this location and the one on 7th Street. I've visited the 7th Street location three times, and each time has been marked by poor customer service. Overall, I'm very dissatisfied with the management at both locations.

Disappointing Experience! This location definitely needs to retrain its staff on how to properly prepare a wrap. The employee I dealt with carelessly got sauce... read more Disappointing Experience! This location definitely needs to retrain its staff on how to properly prepare a wrap. The employee I dealt with carelessly got sauce all over the place and didn’t follow the instructions. The whole experience was quite messy, and my wrap fell apart completely while I was trying to eat it. I ultimately had to toss it and missed my lunch. I’m really frustrated and disappointed. What a letdown!

I had a very disappointing experience at this restaurant. It was extremely frustrating that my account was charged twice. When I attempted to resolve the issue,... read more I had a very disappointing experience at this restaurant. It was extremely frustrating that my account was charged twice. When I attempted to resolve the issue, they advised me to contact my bank instead of helping me. Overall, I was not impressed with this place.

It might be better during other times, but there was only one person working during dinner. It took much longer than it should have to receive our meal. The atm... read more It might be better during other times, but there was only one person working during dinner. It took much longer than it should have to receive our meal. The atmosphere was comfortable and clean, but I wouldn’t recommend going at 5 PM!

Pleasant, helpful staff. Fresh ingredients. read more Pleasant, helpful staff. Fresh ingredients.