Burger King - Frederick
Burger King
Description
Burger King in Frederick, MD, is a popular American fast-food restaurant boasting an average rating of 3.6 stars. Open from 7:00 AM to 9:00 PM, it's a convenient spot for those looking to satisfy their cravings. Interested in the restaurant's ambiance or current wait times? Feel free to call ahead at (301) 682-7457 to plan your visit. If you'd prefer to enjoy their delicious meals from the comfort of your home, you can also order via Uber Eats or DoorDash. After your meal, don’t forget to share your experience by leaving a review! For a taste of something different, explore nearby options like Peking Gourmet and Old Dominion Grill and Sushi.
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Feedback
Wrong order all the way and after cashier was told she still insisted that was the correct order. The receipt proved everything I am talking about.
The manager, Leanna, has the worst customer service of any manager I 've ever encountered. My husband ordered food for our family of six, including the double jr whopper deluxe meal which was on special for $6. He was charged $7.29. When I went up to the counter and very nicely pointed this out on the receipt, Leanna said, That 's the special this week, The double jr whopper deluxe 'your way ' meal, NOT the double jr whopper deluxe meal . He didn 't say your way . Oh, I 'm sorry Leanna, it 's the exact same thing--it 's simply a matter of semantics. But of course you 're right, who wouldn 't want to pay the extra $1.29 for the EXACT SAME THING! My bad. There was no offer to correct it or upgrade to the your way , just a snotty smirk with a side of you forgot to say 'your way '...haha, tricks on you! Leanna is in serious need of customer service training.
The person who took our order was unfriendly, the mayo tasted spoiled, and there was more ice than soda in my drink.
I asked the Manager and question 3 times and every time she completely ignored me. I will never go back here !!!
The managers were very unprofessional and rude. We were told one thing, and our order came out to be completely different than what we asked for. We will never be back to this location. We were extremely blown by the way we were treated.
