Tokyo Express - Franklin

Today we went for lunch and usually order General Tso's Chicken and Sesame Chicken. The General Tso's Chicken was very dry. My husband called to complain and th... read more Today we went for lunch and usually order General Tso's Chicken and Sesame Chicken. The General Tso's Chicken was very dry. My husband called to complain and they told him to bring it back for a refund. However, when we returned, the food was still poor quality and the service was rude. We spent $40 on a meal where most of the food was inedible, the service was terrible, and both my husband and I got sick. We will not be returning to this restaurant.

We were one of the first customers at the restaurant and there were only five of us. It took 35 minutes for our food to arrive and when it did, all of our order... read more We were one of the first customers at the restaurant and there were only five of us. It took 35 minutes for our food to arrive and when it did, all of our orders were wrong. They never gave us the extra yam sauce we asked for. When we brought this to their attention, they did not apologize and instead charged us extra for the mistake. This was by far the worst dining experience I have ever had.

Do not bother calling this restaurant to place an order. They do not appreciate being disturbed. My previous experience, where they incorrectly replaced my orde... read more Do not bother calling this restaurant to place an order. They do not appreciate being disturbed. My previous experience, where they incorrectly replaced my order and treated me poorly, was about 6 months ago. Today, I decided to give them another chance by calling. It was a mistake. The person who answered the phone was extremely unprofessional and seemed annoyed at having to pick up the phone. In contrast, Bento in Portland is always friendly and I would prefer to drive there to pick up my hibachi from a restaurant that knows how to treat their customers.

This restaurant may not have the best appearance, but don’t let that fool you. It’s a cook-to-order establishment, and the food is consistently fresh and absolu... read more This restaurant may not have the best appearance, but don’t let that fool you. It’s a cook-to-order establishment, and the food is consistently fresh and absolutely delicious! My entire family enjoys dining here, including my 11-year-old and 9-year-old. The sushi is amazing! I've tried a variety of sushi rolls and have been pleased with every one of them. I particularly love the Tokyo roll, though I prefer it without cream cheese. If you enjoy spices, the Hunan chicken is my top choice!

I ordered two Hibachi lunches and two sushi items. The service was quick, and both the food and sushi were delicious. I definitely recommend this place and will... read more I ordered two Hibachi lunches and two sushi items. The service was quick, and both the food and sushi were delicious. I definitely recommend this place and will be coming back!