Subway - Fort Wayne
Subway
Description
**Restaurant Review: A Tale of Two Experiences**
In a city filled with dining options, one restaurant stands out for its polarizing experiences. While a handful of patrons praise the attentive and friendly service that has made their visits memorable, others express profound disappointment due to inconsistent orders and lack of accountability. Miscommunications about menu items and unsatisfactory resolutions highlight operational shortcomings that leave customers frustrated. Amidst the chaos, some have found reasons to return, celebrating dedicated staff who go above and beyond. Ultimately, this restaurant's reputation teeters on a fine line, with a mix of commendable service and alarming mismanagement.
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Feedback
Every time I've ordered from this location, my order has been messed up or I've even received missing sandwiches. I really wish there was another option nearby. I placed my order only to discover they were out of items, but they tried to blame me for the issue. This place is just not worth it.
The staff at this location is the greatest friendly always have my order correct and done by the time I get down their to pick it up everyone that workes their deserves a big pat on the back keep up the work you do.
My wife and I went through the drive through. We both ordered flat bread subs with all the veggies except olives, but we received two subs with no veggies, just salami and pepperoni slathered in mayo. When I went in to ask them to fix our order, they refused to remake it and gave me veggies in a salad container to put on the sandwiches ourselves. So we attempted to build our sandwiches in our car, which as you would expect was super messy and our bread was soggy from all the mayo. They didn't even give us all the veggies we ordered in the little salad container. I understand mistakes happen, but they didn't seen to care at all or try to help us out. Overall very disappointed and will not be going back to this location.
Stop to eat 4 employees inside none would wait on me while 1 walked outside talking on her phone.
