Subway - Fort Wayne
Subway
Description
Despite fresh bread and fantastic toppings, this Subway location's service left much to be desired. Long wait times, spoiled chicken, and disorganized employees all contributed to a negative experience for customers. From forgotten orders to outdated ingredients being served, this particular restaurant appears to have serious management issues that are impacting the quality of the food and overall dining experience. While some customers may appreciate freshly made food, the lack of efficiency and customer service at this location may deter many from returning. With improvements needed in both food quality and service, customers may want to think twice before visiting this Subway location.
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Feedback
The sign on the door states they close at 10:00, but they actually shut their doors at 9:17. I drove all the way from Busco to visit. I’ve often wondered why the place is so empty, and now I understand—it’s because their hours are unpredictable. I'm really disappointed.
Lexx initially refused to remake the sandwich after it was made incorrectly and continued to give me a hard time. They yelled at me upon my arrival and behaved rudely throughout the interaction.
I hate to be the bearer of bad news, but my experience at this restaurant was less than satisfactory. The employee at the drive-through failed to ask if I wanted to make my order a meal or add a drink. When I inquired about it at the window, she responded with, "You didn't tell me before you ordered." Furthermore, she gave me the incorrect change, did not give me my drink, and my sandwich was prepared incorrectly. Overall, the interaction left me feeling uneasy and unsure if I should say something about it.
We attempted to use the drive-thru at this restaurant. Despite there being no other cars in line and no visible customers waiting, we sat for over 5 minutes before an employee finally took our order. We requested the Chef's Special and the American Club, but after waiting for an extended period of time with no sign of the employee returning to take our order, we decided to abandon our plans and drive away.
