Subway - Forney
Subway
Description
Subway Forney presents a blend of customer experiences that range from frustrating to delightful. While some customers express disappointment over stale bread, unprofessional staff, and mishandled orders, others highlight outstanding service from friendly employees who create a welcoming atmosphere. Many patrons voice concerns about the prioritization of online orders over in-store customers, contributing to long wait times. Despite these setbacks, certain employees, recognized for their exceptional service, have seemingly turned some visits into positive experiences. Overall, this location appears to be in urgent need of management and service training to enhance customer satisfaction.
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Feedback
I had a terrible experience tonight at the Subway Forney Restaurant. The workers were rude and unprofessional. When I walked in to place my order, they started laughing at me. Despite asking multiple times why they were laughing, they continued to mock me. I felt humiliated in front of everyone. They even refused to serve me when I questioned their behavior. The woman with braces escorted me out without letting me buy my food, even though I had the money. I was not begging for food, I wanted to pay for it. This was the most embarrassing customer experience of my life. I cried all the way home because of how dehumanized I felt. It's a deeply saddening experience.
Terrible experience!! I've been trying to contact them over the phone, but they keep hanging up on me.
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QR-Code for the menu

