Chipotle Mexican Grill - Forest Hill

I really like the food, and life being able to order online. But even though the order confirmation says the food will be waiting on the pick-up shelf, and they HAVE pick-up shelves labeled, my order is NEVER on the shelf. I have to wait and wait for an employee to see me checking my phone incessantly to make sure I ordered it right. Or, I have to try and interrupt the cashier who 's always rapidly going from one customer to the next.Just use the darn shelves! If you have issues with people stealing orders, have a dedicated person READY to help with pick-ups. And teach your staff to be a bit more understanding... don 't just say it 's not my fault and get an attitude.

This chipotle has been on a steady decline. Most of the time they are out of a large number of ingredients, and the portions and quality of food are extremely inconsistent based on who is working. There have also been many times where the counter is filled with spilled food and the space is uncleanly. It used to be hit or miss, but most of the time now it’s a miss.Vegetarian options: Today they were out of beans, sofritos, lettuce, and fajitas…so good luck if you’re plant-based.Dietary restrictions: They are always out of ingredients which would make it hard if you have dietary restrictions.

It seems like everytime I eat here, you guys have Helen Keller in the back chopping up the meat. I dont know if you guys know this or not but nobody wants to eat a bowl with mostly fat and gristle. A peice of fat here and there is understandable but when I have to pull out half or more of the meat , its an issue. Do better.

I made a door dash order. Burrito with Rice, beans, steak, tomatoes, corn, lettuce, cheese and sour cream. I got a burrito with rice, beans, barbacoa and spicy salsa. They made it completely wrong or they gave me the wrong order. It’s the worst when you’re hungry and you’re expecting something and get something completely different. I ate some of it, but it was so spicy I couldn’t finish it.

This place has really gone down hill!My husband and I ordered burrito bowls with steak, as we always do. Only a few pieces of extremely small cubed steak in my husband's bowl and I had 6 cubes of pure fat, like the parts cut from the meat to be tossed in the trash. It was disgusting. Normally it would be very filling but not this time. Very disappointing.