El Pollo Loco - Feedback

I don't know why I come back here. Service, speed and accuracy are consistently terrible. Not subpar, not mediocre, but terrible. Five employees hanging around...

Bad service, restaurant quite dirty from the inside, 1. order online and they did not give me my order completely, I called and they did not answer and go back...

So I ordered a chicken salad tostada, when ready for pickup I notice it's missing sour cream and the creamy cilantro dressing...I go back to ask for dressing an...

First of all, I don't know why they have a social media record that reacts to provide more information on their website. It's more work for the customer and the...

Didn't even ask if I wanted my receipt, he just threw it away. Then when I said I wanted it he said he'd have to get the manager. It was during a rush, so of co...

I love their rewards. I always get their double chicken tostada.

We ordered on our El Pollo Loco app. On our phone. Then we drove there and parked in the food pickup parking. Once we indicated that we had arrived there (via t...

They really did a great job the severs was good..n seasoning was on point

The place was bustling with activity, but it was comforting to see that they weren't compromising on quality just to serve more customers.

The inside of the restaurant is consistently unclean, and there never seem to be enough staff on duty. Even when they do have an extra employee, their focus app...