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Contribute Feedback What Maria Solorio likes about El Pollo Loco:
Inside is ALWAYS dirty, there's never enough employees. .. and when they actually get lucky enough to have an extra employee they don't care about cleaning. They ONLY care about the drive thru time. View all feedback.
What Elva Hane doesn't like about El Pollo Loco:
My daughter bought 2 large chicken tortilla soups this is the tortilla chips included. She drove off saw it too late: 2nd time at least where it seems customer care is lacking. Check your orders before you leave. View all feedback.
I love their rewards. I always get their double chicken tostada.
I don't know why I come back here. Service, speed and accuracy are consistently terrible. Not subpar, not mediocre, but terrible. Five employees hanging around the drive-dru window, and it took minutes to talk to me. They tell me? re out of salsa, but they have some dressing in their pocket. Not only are they not dressing in my bag, but they have made my order wrong. I give up. I'm not coming back to this place.
Bad service, restaurant quite dirty from the inside, 1. order online and they did not give me my order completely, I called and they did not answer and go back is a huge line and restaurant was not open to go pure. The employees don't take a job seriously in days. They didn't set the Churros who came or my tortillas who came with the order. Replaced. Never order again.
So I ordered a chicken salad tostada, when ready for pickup I notice it's missing sour cream and the creamy cilantro dressing...I go back to ask for dressing and they tell me they are out, so I ask for green salsa. I ask for sour cream, they tell me they are also out....shouldn't they make customers aware of this while ordering so I can decide if I still want to order?!?! Then I over hear register employee still asking customers if they want sour cream in their meal. Terrible customer service!
First of all, I don't know why they have a social media record that reacts to provide more information on their website. It's more work for the customer and they don't even do something about it! Again, worst EPL location. Staff are strongly motivated, unfriendly, the chicken is often as jerky and inedible, and they water their creamy cilantro recipe to stretch it further. Not the company recipe! It's disgusting. Fix your operations and confirm your feedback!