Arby's - Flat Rock

The Diablo Dare Sandwiches from Arby's are some of the best fast food items I've ever tasted. I ordered the chicken sandwich twice, and while it was spicy, the... read more The Diablo Dare Sandwiches from Arby's are some of the best fast food items I've ever tasted. I ordered the chicken sandwich twice, and while it was spicy, the heat was quite manageable—about 150,000 SHU, which is roughly half as hot as a Habanero pepper. The sandwich was exceptionally well-made; the chicken was crispy and perfectly seasoned. The addition of cheese enhanced the overall flavor. This limited-time offering had an incredibly satisfying taste profile, and I truly wish it were a permanent menu item. Plus, it came with a small vanilla shake for just six dollars, which felt like an amazing deal.

Every time I visit this Arby's location, I am met with poor treatment. I consistently experience being laughed at while ordering, receiving dirty looks at check... read more Every time I visit this Arby's location, I am met with poor treatment. I consistently experience being laughed at while ordering, receiving dirty looks at checkout, and finding my sandwiches smashed with fries spilled all over the bag. I've tried giving them multiple chances, but the staff always seem unhappy. When they hand me my food, it feels more like it's being shoved into my hands rather than a proper exchange, and they quickly close the window without checking if I need anything else. I often have to wait until they decide to return to ask for even basic items like napkins—it's frustrating customer service that raises concerns about the safety of my food. Recently, Brianna handed my order to me in a dismissive manner. I've even had the store manager hurl insults at me from the drive-thru window as I drove away, which indicates it's a widespread issue within the crew. After the incident with the manager, I called the store to express my concerns, but I was hung up on. To make matters worse, I received a text on my phone from an employee's personal number calling me "Mini Van Girl" and claiming to be the manager, who then apologized through text. This experience was unsettling and creepy.

When I visited Arby's at noon, it was closed. On a prior visit, the drive-thru was obstructed. I won’t be returning in the future. read more When I visited Arby's at noon, it was closed. On a prior visit, the drive-thru was obstructed. I won’t be returning in the future.

This location is great—when it’s open! Unfortunately, it’s closed more often than not, with no explanation. It’s especially frustrating given how frequently the... read more This location is great—when it’s open! Unfortunately, it’s closed more often than not, with no explanation. It’s especially frustrating given how frequently they update their page and hours.

Edit: I'm keeping my original review to share my experience, but I want to update that they have corrected the issue and service has improved significantly sinc... read more Edit: I'm keeping my original review to share my experience, but I want to update that they have corrected the issue and service has improved significantly since then. Original: The Buffalo Chicken Wrap was drenched in Buffalo sauce, making it impossible to eat. On top of that, the customer service was terrible—no greeting or thank you. The employee didn’t even make eye contact when handing us our food.