Wendy's - Flagstaff

Went to Wendy's with my boyfriend tonight hoping to get some good food as they always give us great service. However, when my boyfriend ordered a triple burger,... read more Went to Wendy's with my boyfriend tonight hoping to get some good food as they always give us great service. However, when my boyfriend ordered a triple burger, the cashier repeated it back to us 2 different times and yet when we got our food and looked at our receipt, we saw she gave us a single burger and somehow managed to even ring us up for a single burger. I'm honestly disappointed this ruined his night. We honestly would have been better going to the rude burger King. I remember working in fast food and the days when stuff like this wouldn't fly but I guess this is the death of quality service.

Tried ordering a triple burger only to get a single burger AFTER it was even repeated back to me like ??? How the hell does someone repeat the order correctly b... read more Tried ordering a triple burger only to get a single burger AFTER it was even repeated back to me like ??? How the hell does someone repeat the order correctly but ring up and handout the wrong burger like seriously ruined my night that I was having, I would 've been better off going to the burger king that refuses to give you your drinks. Customer service is truly dying.

My husband went into this establishment this morning after having a terrible experience at the burger king across the street. He is PROFOUNDLY DEAF and when he... read more My husband went into this establishment this morning after having a terrible experience at the burger king across the street. He is PROFOUNDLY DEAF and when he walked in he asked the young lady at the gas station counter if they were open. She proceeded to get an employee at this Wendy's who took his order and all went above and beyond to help him. THANK YOU! My husband is a 25 year veteran who lost his hearing during service and covid. He didn't serve so people can treat him poorly. He served so people like the ones in this establishment can go above and beyond with their customer service skills and to be kind to one another. Once again THANK YOU!

We approached the counter to order and was rudely told that they were only taking kiosk orders. Customers waiting for orders inside were completely ignored. I h... read more We approached the counter to order and was rudely told that they were only taking kiosk orders. Customers waiting for orders inside were completely ignored. I had to stand at the counter several minutes to get my cup as directed by the kiosk. However... while we were eating... an unhoused man walked in and the employee took his order and cash. I think this senior deserves the same respect. Food: 1 Service: 1 Atmosphere: 1

Mixed bag. I ordered a bacon, egg, and cheese biscuit, but it had no bacon. I had already left, so I called and they said I could come back and get another one... read more Mixed bag. I ordered a bacon, egg, and cheese biscuit, but it had no bacon. I had already left, so I called and they said I could come back and get another one another day. I did, and when I got there all the doors were locked at 6:35 (they supposedly open at 6:30). I entered through the gas station, placed my order, and mentioned that the exterior doors were locked, she said they weren't open yet. ?? Meal type: Breakfast Price per person: $1–10 Food: 4 Service: 3 Atmosphere: 3