Kroger - Fishers
Kroger
Description
In Fishers, this Kroger pairs strong value and specialty offerings with uneven service. Shoppers praise low prices, a useful loyalty program, clean well‑organized aisles, robust produce and keto/vegan choices, plus a lively bistro with sushi, pizza and a Starbucks. Checkouts are often quick and many employees go above and beyond. However, pharmacy communication around controlled meds and OTC requests can be confusing, and occasional rude or short‑staffed episodes tarnish the experience. Overall, a well‑stocked, convenient destination worth the drive for savings and selection despite service variability.
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The pharmacy just keeps getting worse! They follow the law regarding controlled substances but can not explain the law. The pharmacist Lisa explained to exactly how an insured patient needing an rx for controlled cough syrup would be treated differently than a patient without insurance. Lisa explained with insurance she could get a PA for the rx from the prescriber however an uninsured patient would not be able to get a pa (due to no insurance) and their prescription for controlled cough syrup would not be filled until 30 days is up. When I asked questions to understand the law Lisa said she was done talking to me and HUNG UP ON ME. Very professional Lisa I 've been getting prescriptions filled here over 15 years and the service has gone from great!! To terrible!!! However Sandi/Erin techs and another Pharmacist (I don 't remember her name long dark hair) are great!!
This exceptional store has completely restored my faith in Kroger! I had been avoiding Kroger for a few months due to poor service, but I happened to be near this location and decided to stop in. I was pleasantly surprised by how friendly and helpful the employees were! I was greeted as soon as I entered, received warm smiles, and several employees checked in to see if I needed assistance. It might sound silly, but my previous visits to the Kroger locations closer to my home were not at all like this. I returned today for something else and had the same wonderful experience! The staff was friendly, the store was well-maintained, and I received great help. I will definitely be making the trip to this store again. The staff is fantastic, the store is clean, and everything is well organized. It was a wonderful experience, and I’m more than willing to drive the extra distance to shop here!
I initially started shopping at this store when I was in Noblesville, and now I continue to go out of my way to visit it. I find it to be well-stocked, and I've never encountered any issues here. They always have what I need.
Icing is sugary
I don't know why everyone always critiques grocery stores on Yelp the same manner of restaurants. It's time to change gears. As far as groceries go, it's above average. This Kroger is upscale compared to some of its peers, clean, has the hard to find Keto bread we get, and all the bougie vegan options we use as a staple. So, not to be over-critical, but this site isn't disappointing to say the least like everyone else seems to believe. Geez, Fishers people need to travel more outside of Hamilton County to experience a bad grocery Lol. One employee's actions, though bad and easily correctable by seeking management, should not reflect the 50,000+ sq ft grocery.
