Ruby Tuesday - Festus

My complaint would be about this restaurant in particular and not the company as a whole. Walked in and the place was a ghost town. No employees or customers an... read more My complaint would be about this restaurant in particular and not the company as a whole. Walked in and the place was a ghost town. No employees or customers anywhere. I went to the bar as I was ordering something for carryout. I sat there for a few minutes while watching an employee or two peek out from the back of the house kitchen area, look at me then go back to what they were doing. Behind the bar area was another server, playing on their phone and blissfully unaware there was a customer. Not like that mattered because when he saw me he completely ignored me and went back to sipping on his soda and playing on his phone. After this, and what seemed to be more than enough time to be considered patient, I decided screw it and called the store phone from the bar. The guy that was playing on his phone gets up, I'm thinking he is going to come out for the phone. Nope! He goes to a table and grabs a couple glasses and heads back to what he was doing. Again, ignoring the phone and me. Finally a lady comes out, rushing towards the phone and at last someone acknowledges my presence. I tell her that it's me calling the phone because I figured that would get someone out there. She said she was in the rest room. No problem, I tell her the other people saw me and didn't say a damn thing. I don't blame the woman behind the bar, when you gotta go, you gotta go. Everyone else though, I do blame. More than likely though this comes down to poor management as they apparently do not enforce making the customers a priority. Another person came in who was obviously a regular. He got great service!

Waited at the door for 4 minutes before a server saw us. Salad bar plates were filthy. Melted cheese all over a few in the middle of the stack. The rest were we... read more Waited at the door for 4 minutes before a server saw us. Salad bar plates were filthy. Melted cheese all over a few in the middle of the stack. The rest were wet and questionably clean. The potato salad and cucumber salad were literally frozen. The spinach tasted old. To be expected when so spinach leaves are literally rotten. Last straw was a black hair in the cheese on the cheese burger. First and last visit to this location.

Had a great time Sunday! We were greeted as soon as we walked in. Our waiter Shawn, was awesome!!! He was so nice very knowledgeable about the food on the menu.... read more Had a great time Sunday! We were greeted as soon as we walked in. Our waiter Shawn, was awesome!!! He was so nice very knowledgeable about the food on the menu. You are an excellent worker Shawn!!!! The food was delicious? When in town again, we definitely will be back.

I placed a pickup order and was told it would be ready in 15 minutes. When I arrived 30 minutes later, I waited outside for a long time before someone noticed m... read more I placed a pickup order and was told it would be ready in 15 minutes. When I arrived 30 minutes later, I waited outside for a long time before someone noticed me. I told them I was there for a pickup and was directed to the bar. At the bar, I saw a bag with food and asked if it was mine, but the waiter said no and that my order would be ready soon. After another 15 minutes, I asked a different waiter about my order, which had been 50 minutes since I placed it. She took my name and order, then retrieved the original food. By then, I was frustrated because my food was cold. I shared my frustration, and the waiter promptly brought me fresh fries. Since I was on a work break, I paid quickly and left. Despite the cold food, the tacodillas were tasty. However, due to the delays and inconvenience, I likely won’t return to this location.

Ruby Tuesday offers a decent salad bar, although it used to be better. The entrees I've tried have been tasty, and the service is generally reliable. Kids' meal... read more Ruby Tuesday offers a decent salad bar, although it used to be better. The entrees I've tried have been tasty, and the service is generally reliable. Kids' meals provide generous portions suitable for moderate appetites and represent good value. While the regular adult prices are somewhat high, they're comparable to other restaurants of similar quality. We typically dine here every few months, with the salad bar being the main attraction for us.