Reviews - Caffe Nero
Reviews summary
Café Nero has garnered mixed reviews, with some patrons praising the welcoming atmosphere, friendly staff, and quality coffee, while others have expressed concerns about cleanliness and service inconsistencies. On one hand, visitors have noted improvements in hygiene and staff morale, highlighting the cozy ambiance and decent food offerings. However, reports of poorly maintained furniture and dirty facilities have tarnished the experience for some. Additionally, delays in service and unfulfilled drink orders have led to frustration among customers. Overall, while many appreciate the coffee and atmosphere, significant attention to cleanliness and customer service is needed for a more consistent experience.
Was Shirlee DiBacco at Caffe Nero a mag?
The staff were very nice and very patient and helpful. The food was good and coffee was nice. Lots of seats, welcoming and cosy. Nicely decorated and toilets available. It is accessible and dogs are allowed. View all feedback.
What tanya m dislikes about Caffe Nero:
Stopped in for a takeaway coffee. Partner order the luxury mocha but it was missing the cream, I ordered a latte. The coffee was just so so and both drinks took quite a long time to make despite being simple orders. View all feedback.
Reviews from various users
Last update : 28.07.2024
This restaurant had some issues in the past, but it has vastly improved. It is now cleaner and the staff morale is better. Great job! I will definitely be visiting more frequently.
The staff at this restaurant are incredibly helpful and friendly. The service is top-notch and I will definitely be returning. The staff takes great pride in their work.
The restaurant was bustling when we arrived, so we had to wait a short while for service. Unfortunately, the cinnamon cookie we ordered was stale and overcooked. We returned it for a replacement, but the new one was also the same. The barista explained that the manager had prepared the cookies that day. On the bright side, the coffee was delicious and the facilities were clean.
Had a lovely hot chocolate on a very cold afternoon ... lovely friendly staff
The staff were very nice and very patient and helpful. The food was good and coffee was nice. Lots of seats, welcoming and cosy. Nicely decorated and toilets available. It is accessible and dogs are allowed.
Last update : 18.03.2024
Stopped in for a takeaway coffee. Partner order the luxury mocha but it was missing the cream, I ordered a latte. The coffee was just so so and both drinks took quite a long time to make despite being simple orders.
Disappointing service. Coffee cold and long wait despite ordering ahead for click and collect and asking specifically for extra hot. Not a store I’ll be returning to. Will stick to the Omagh one.
My girlfriend and I recently visited this coffee shop, and unfortunately, our experience was less than good. One staff member, who appeared to be a manager with a distinctive tattoo on her arm, seemed rather irritable and snapped at the other employees. Additionally, the lack of chilled food options was disappointing, and the overall ambiance of the place left much to be desired. Regrettably, we won't be returning to this establishment.
This cafe is awful with a terrible staff attitude. They are lazy and neglectful, choosing to sit around instead of serving their customers. The place is dirty and the staff treat patrons poorly. It's a disgrace.
I entered the restaurant to order coffee and waited at the counter for a few minutes while the barista ignored me. Suddenly, the barista walked away. Very strange.
Last update : 15.07.2022
The restaurant serves delicious drinks and aromas. The loving service and romantic atmosphere make it a perfect place for a date.
The staff is fantastic and the atmosphere is welcoming. I highly recommend this restaurant to everyone.
I requested more hot coffee but it was not brought to me. The restroom needs a thorough cleaning, as the floor was very dirty.
Dog-friendly place and personal. super cool and great coffee! highly recommended
Great selections of little treats and buts to go with a nice coffee and great friendly staff.
