Tesco Cafe - Falkirk

It's a little noisy but the staff are great and the food coffee is always nice too Price per person: £1–10 Food: 4 Service: 5 Atmosphere: 3 read more It's a little noisy but the staff are great and the food coffee is always nice too Price per person: £1–10 Food: 4 Service: 5 Atmosphere: 3

When I arrived, there was already a que of 5 people before me. I could tell immediately service was slow and there were only two staff serving, one of which see... read more When I arrived, there was already a que of 5 people before me. I could tell immediately service was slow and there were only two staff serving, one of which seemed particularly slow, which seemed like he was training. There were multiple tables that required cleaning. Eventually, a third staff member who seemed slightly more experienced, possibly a manager, showed up and cleared a table. I had to change my original order due to a lack of ingredients. I ended up ordering two iced coffees and two toasties. I was told to wait by the counter (a little over 20 minutes to receive both. The drinks took so long that the staff member making them forgot what he was making and ended up serving 4 people after me, then getting the order wrong. There was very little communication or interaction with customers, and what there was seemed like they were miserable to be interacting with customers. Other points I noticed were that there were no liners being used in the Merrychef oven (this is a cross contamination issue for vegan and vegetarian food coming into contact with meat . Overall, there was very poor deployment or cohesion of the team, and the manager did very little managing, choosing instead to fiddle around with a milk frothing tool. To sum up, it is essential to see improvement on health and safety to do with ingredient handling and using appropriate equipment to prevent cross contamination. Customer service needs improvement, no more fed up faces. Wearing of appropriate uniforms needs improvement, not all staff were in aprons. The speed of service needs improvement, deploy the team effectively, and ensure customers get served in time frames seen across other such businesses (e.g. Costa, Starbucks, etc. particularly when there is a mostly empty Cafe during lunchtime on a weekday. Service: Dine in Meal type: Lunch Price per person: £1–10 Food: 3 Service: 1 Atmosphere: 2 Vegetarian offerings: Clearly labelled vegetarian dishes

Nearly 20 min to get baked potato. Very inexperienced staff, made latte then mixed that with spoon. Bake potato tasted half cooked, looked horrible and tested h... read more Nearly 20 min to get baked potato. Very inexperienced staff, made latte then mixed that with spoon. Bake potato tasted half cooked, looked horrible and tested horrible, no salad or any side. Service: Dine in Meal type: Lunch Price per person: £1–10

Food was very good, staff very helpful, bur cafe vey cold due to the excessive air coming out of large air conditioning pipe which run through cafe read more Food was very good, staff very helpful, bur cafe vey cold due to the excessive air coming out of large air conditioning pipe which run through cafe

The snacks at this supermarket cafe are simple but delicious and offered at a fair price. The hot drinks are also reasonably priced and the staff is friendly an... read more The snacks at this supermarket cafe are simple but delicious and offered at a fair price. The hot drinks are also reasonably priced and the staff is friendly and helpful.