Bruno's - Falkirk
Bruno's
Description
Bruno's has garnered attention for its delicious food, especially the well-cooked fish suppers, featuring quality haddock. However, several diners voiced concerns about inconsistent service and delivery issues, including long wait times and soggy chips. While some patrons appreciate the friendly staff and the option for smaller portions, others find the ordering process frustrating, particularly with priority given to JUST EAT orders. Despite these drawbacks, loyal customers acknowledge the restaurant's consistent quality and variety, suggesting that with a few improvements, Bruno's could elevate its service to match its culinary reputation.
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The food at this restaurant is delicious, but they can be a bit stingy with the curry sauce. If you're getting chips with curry or a curry meal, make sure to ask for extra curry sauce when you place your order.
Ordered food over the phone directly and it took an hour and a half to arrive. When it did come the chips were soggy and greasy. We are regular customers but will not be using Bruno's again if this is how they treat their regulars. There are plenty other places we can order from.
Food excellent so would have marked higher priority wasn't given to the JUST EAT delivery drivers ahead of them and had to wait while they're orders were presented to them most annoying. I was also a bit disappointed with the guy doing the frying who seemed to be walking around cooking well on his mobile phone I know this is a only chip shop not a restaurant but give you a question he couldn't be bothered
We would use this chippy all the time when we lived locally and because our local chippy was closed, thought we'd give it another go. Sorry to say that we'll not be back. We called our order in for collection. On returning home there was only one piece of fish in each portion. We were told that there would be two pieces of fish in each but because there was a delivery due, one piece would be a small fish. Upon calling it was decided that the missing fish would be delivered. An hour later it was but only one piece. The meal was very greasy and I'm pretty sure we were over charged. Maybe a bad night at the fryers? Food: 1
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