Pizzahut - Exeter

This branch of Pizza Hut is due to close soon (according to local news websites), so we decided to take one last trip as a family as we have nice memories of eating here. The food from the kitchen was nice and the salad bar fine, however the ice cream factory wasn’t working and looking a bit sad with ice cream all over the sprinkle shakers, there was no ice in the drinks machine either. We enjoyed our meal but it so sad to see what covid era online ordering and tight budgets are doing to family restaurants like these. They ask you to order online yourself, website decent enough but takes ages as we have to enter everything. You pay first and are asked if you want to leave a tip, well, not yet as we have not yet had any service.... and we didn’t really from then on, most of it was self service (which the kids love) but our waitress was so overworked that she had no chance of clearing tables or being present to respond to what people needed kept having to get up and go to front of house/delivery and ask. Again just completely not her fault, cutbacks mean there are just nowhere near enough staff out on the floor, everyone was hardworking and pleasant when we dealt with them, it’s just frustrating to have your dessert among dusty dishes from your main course. Pizza Hut is not a cheap night out and I’d so much rather pay a little more for it to be a proper restaurant again with someone taking your order and paying at the end.

We went for the lunchtime buffet. The waitress who seated us was lovely then you order through your phone which was great. The pizzas were amazing but they only put them out one or two at a time which wasn't great when there were quite a few tables full so everyone was running up at once each time.

The card machine would not work or the online ordering System however the girls working did fantastic under pressure from other customers as well as trying to serve food. Clearly it doesn’t help the staff when their equipment doesn’t work but nevertheless can’t fault the service top notch.

I went for lunch today and was quickly taken to a table that was suitable for both myself and the gentleman in a wheelchair who was with me. The staff were polite and efficient, and the buffet lunch was very enjoyable. I must mention Vivien, our waitress, who was extremely helpful and accommodating. She was a total credit to the company and nothing was too much trouble for her. Thank you, Vivien. We will definitely be returning.

Had an amazing lunch with my friends. Vivien served on a busy Saturday she was amazing