Kfc - Exeter

#11 - Fast Food - Exeter, Chicken Joint, American

Kfc

Kfc
2.4 / 5 (189 reviews)

Description

KFC's South Street branch in Exeter has faced a wave of discontent from patrons who describe a series of disappointing dining experiences. Customers have reported issues ranging from cold, poorly presented food to rude staff and unclean dining areas. Complaints include incorrect order fulfillment, meager portion sizes, and the lack of basic items like ketchup, culminating in a lack of customer service care. With meals often exceeding expectations, the decline in quality and service raises concerns over whether improvements can be made. For now, potential diners may want to reconsider their choice of fast food when visiting this location.

Last update: 17.01.2026 from: Janet

Feedback

★ 2.4 / 5 from 189 reviews
janet-t-library0459
21.11.2023

I visited KFC tonight and ordered two chicken burger box meals. It was a complete disappointment. The burgers were served in small boxes and were freezing cold with brown lettuce. The large chips I ordered were tossed upside down in a bag, causing the cardboard containers to be empty and all the chips had fallen out. The staff seemed indifferent and careless. It was a terrible experience and you either need to replace your staff with better ones or consider shutting down the restaurant. It's unacceptable to receive such poor service after spending hard-earned money.

60arh
21.11.2023

We arrived at 7pm and chose this restaurant because it offered indoor seating on a cool evening. Unfortunately, we were not informed before ordering that eating in was not an option, and there were no signs indicating this. The computerized ordering system should not have given us the option to eat in if it was not available. Despite being too tired and hungry to cancel our order and find another place to eat inside, we were very disappointed. The staff were also quite rude and unsympathetic about the situation. Additionally, the portion of food we received was much smaller than what was shown in the picture.

997danishy
21.11.2023

The service at this restaurant is awful. They are often out of stock of basic items like ketchup, and it seems like cleaning only happens once a day as there were boxes scattered everywhere. I had to clean my own table before sitting down to eat.

lyn-g-farmer1715
21.11.2023

Was really looking forward to a kfc meal as not much chance living in cornwall .what can i say ist appearance very dirty i ordered what i thought was a 3 piece chicken meal with extra chips was given a receipt with order no on waited for it to come om screen but suddenly get shouted at for not picking up order even though it still had not appeared as ready on screen then find. i do not have extra chips then opened up chicken only 2 pieces went back to complain only to be told it was my fault i should have asked for 3 (which i thought i did) asked for an extra piece but wanted £1.90 although there was only 50p difference in the price asked if they could do a refund and start again but was told no so by then i just asked for a full refund from the manager after jokingly saying i had come from cornwall for this meal was told i should have got one closer to home. all i can say is i will never set foot inside that place again but in the mean time please train your staff in customer relations

jpmelluish
21.11.2023

Where to start. Only one of the two touch screen order boards working. No vegan burger option on touch screen. Only one person serving behind the counter. No hot drinks available. Tiny chicken piece for one of the 3 original pieces I ordered. Overall a terrible experience and will not be returning.

FAQ

A little farther located is Exeter Central, where you can also access the municipal transportation.

The eatery gladly provides baby high chairs for babies and toddlers.

More information

Suggested nearby restaurants.