Menu - Dukes

My husband and I have stayed at Dukes for many years. It’s in the perfect spot, right on the sea front and we always treat ourselves to a room with a view! The... read more My husband and I have stayed at Dukes for many years. It’s in the perfect spot, right on the sea front and we always treat ourselves to a room with a view! The food and service has always been good until our most recent visit in February. We booked a table on our first night for our anniversary and the second night we ate in the Conservatory. The first night was fab, good food, good atmosphere and friendly staff. However, on the second night we were left extremely disappointed. We’d checked with a member of staff what was the latest time to order food and were told 8:30pm. This gave us time to have a drink in the bar beforehand and unwind. At 8:00pm a different member of staff approached us for our food order. When we asked if we could wait until 8:30pm he was very disgruntled and rude. He wanted to know there and then if we were having starters and dessert. As we hadn’t even looked at a menu yet how were we supposed to know what we fancied and how full we’d be? So, declined a starter and dessert and literally went with the mains missed a sale there! Food was lovely as always but just as we finished eating the same guy came over and told us the bar was closing. This was approx 10:00pm. No one informed us that it was a reduced service, that they were closing early and that you won’t be able to relax and enjoy your evening because they all want to go home. The room rate doesn’t change throughout the year so why should the service. We were left feeling that we were nothing but an inconvenience and that our business wasn’t important. I would have thought given the current climate and the effect it’s having especially on hospitality that there would have been a bit more interest in your customer experience. Such a shame Dukes Team very disappointing experience.

We went for mothers day and I was expecting better after reading so many good reviews,2 roast potatoes and 2 slices of quite chewy beef and vegetables, the York... read more We went for mothers day and I was expecting better after reading so many good reviews,2 roast potatoes and 2 slices of quite chewy beef and vegetables, the Yorkshire pudding was impressive though,I wouldn't normally go for a pudding but I was still needing food so I had the cheesecake which was huge but very dry it wasn't the best food experience but the staff where lovely.