Muggs Diner - Excelsior Springs

Service: Dine in Meal type: Dinner Price per person: $1–10

Long gone. Wasn't that great but again, the pandemic hit them hard. It's changed hands three times and all of them have gone down in flames too.

I know you can't make everyone happy all the time, but you could try. I'm leaving a terrible review due to order ahead wait time and poor customer service communication. They told me a cook walked out mid shift, they got busy and they were almost done making it. I got fed up waiting 30 mins and left. I called for a refund and those were the excuses handed to me and was told order was ready and they would give me gift cards. When we got back we still had to wait. Yes we got very upset asked for the manager. We sat and waited again. Manager came after we had left. I get it home expecting hot fresh food. It's cold. The fries were limp the gravy and biscuit cold. Never got a refund or the gift card.

Always enjoy going to Muggs Diner! Great food..nice atmosphere..friendly service Service: Dine in Meal type: Breakfast Price per person: $10–20

Took a long time to get our food even though the place was dead. Fried mushrooms were so thing that I would mistaken the pieces of fried batter as a full mushroom. And my wife describes her patty melt as a sadwhich because all we could taste was unseasoned beef and whole wheat bread (didn't help that they forgot the bacon and second patty) which they offered to fix however we just wanted to leave by that point so we just had it removed from the bill