Subway - Everett

I give this restaurant 4 stars because, although the employee was new, she handled a tricky situation as best as she could. During her shift, she was left witho... read more I give this restaurant 4 stars because, although the employee was new, she handled a tricky situation as best as she could. During her shift, she was left without ice and only 25% of the veggies, but she still managed to fold my wrap like a pita. It was obvious she was still learning the ropes, but I really appreciated her effort. However, the management needs to provide better support for their staff. Overall, the wrap was good too!

Fortunately, she ended up handing off our order to Destiny, who was a breath of fresh air. Destiny was much more attentive and patient with my son, and she hand... read more Fortunately, she ended up handing off our order to Destiny, who was a breath of fresh air. Destiny was much more attentive and patient with my son, and she handled my decision to skip my second sandwich with understanding. She was polite and friendly throughout the process, even while my son continued with his order. Overall, it was clear that Emily could benefit from some customer service training. Thank you, Destiny, for providing us with such excellent service!

You don't accept coupons. The person who made our sandwich was apparently not happy or not the best day! Some of the blows were in the fridge, they didn't look... read more You don't accept coupons. The person who made our sandwich was apparently not happy or not the best day! Some of the blows were in the fridge, they didn't look happy when I asked about them! Don't come back!

I went to the restaurant around 6 PM and noticed it was empty, except for one employee, Alex, who was mopping the floor. She approached us and asked how many sa... read more I went to the restaurant around 6 PM and noticed it was empty, except for one employee, Alex, who was mopping the floor. She approached us and asked how many sandwiches we wanted. We said three, and then she inquired about the bread options. I specified my choice of bread and cheese, and when she asked about the meat, I informed her of that as well. However, her demeanor was quite rude and abrupt, both with me and my friend. It was clear that she lacked customer service skills, or at least didn't apply them; as someone with experience in the field, I know that the staff represents the company! Additionally, I was disappointed to find out that there were no coupons available.

Have not been to Subway in a couple years. Sandwich was poorly put together. My bill was $30 and they refused to take a $50 bill for payment. I say they should... read more Have not been to Subway in a couple years. Sandwich was poorly put together. My bill was $30 and they refused to take a $50 bill for payment. I say they should quit the business if they dont want to take cash. Ever heard of a safe? I think its ridiculous!