Pizza Hut - Eugene

I ordered my pizza online. When I walked in I was greeted promptly and was told that my pizza would be ready shortly. My pizza was ready shortly and I was on my way. Also, I ordered the spicy pepperoni pizza and it was excellent! Thank you.

Placed order at 6:24pm. It arrived at 7:58pm 35mins over the time the online form said it would be delivered. The wings are soggy and gross. Called the store, they offered a weak apology for being late and then hung up on me; no offer to make up forthe lateness. Horrible service. Never leave a tip online with the order save it for if and when the delivery actually comes in.

Ordered $43 worth of food at 5:28pm. Online tracker estimated 20-30 mins for delivery. These things aren?t super accurate especially at the time I ordered, so no worries. At 1.5 hours in, I called River Rd store to check in? message said they wereclosed and to call back another day. 2.5 hours in I called my bank and filed a charge back. At 8:05pm, some guy shows up with myfood. Almost 3 hours later with no communication and no way to contact the store? I don?t think so, take your food back. Neveragain. The franchisee needs to seriously rethink how they are running their business, short staffed or not, there?s no excusefor this.

I placed my order at 5:15 PM, but the driver couldn't locate me. I received a call at 7:00 PM when he returned to the restaurant, claiming he would be on his way shortly. Twenty minutes later, I got a text saying that DoorDash would now be delivering my food. When I called the restaurant to check on the order, the staff told me it had just left. I asked if they had at least remade the food, but the woman wouldn't respond. Finally, at 7:39 PM, DoorDash arrived with cold food from nearly three hours earlier. I will never order from here again! I needed the meal because I’m unwell and had to feed my kids before putting them to bed.

I only order from this location, not just because they are the closest for delivery, but because their drivers are always friendly and punctual. They get our order right every time, and they’ve even upgraded our drinks as a thank-you for being loyal customers. Keep up the fantastic work, everyone!