Tim Hortons - Erie

The staff is very friendly, and the store is impeccably clean. They have both dairy and non-dairy options available, along with freshly brewed coffee and lattes made every twenty minutes. They serve breakfast and lunch, and if you're in the mood for something sweet, you should definitely try their selection of donuts, cookies, muffins, and bagels. I have no complaints; the app is easy to use, and I make sure to use it every time I visit so I can earn rewards.

The service was prompt and welcoming. All the food was fresh and delicious. However, the staff could be a bit more respectful towards dine-in customers and should lower their noise levels.

If you're looking for a toasted bagel with cream cheese, don't be surprised if it arrives un-toasted and without any cream cheese. It's frustrating to have to request extra cream cheese just to get a reasonable amount. Most of the time, your bagel will come out like this. If you want a quality bagel and coffee, this is not the place to go.

The lobby was quite dirty, and I noticed four employees just standing around. The coffee was old and burnt, which didn't help the overall impression. It really needs some attention to cleanliness.

Unprofessional! Order was wrong when I asked for it to be corrected the worker got an attitude and said it was my fault. She “corrected” my order and it was still wrong. Bag was missing items. Overall, just go to Starbucks I’d rather pay a few dollars more and at least get what I ordered.