Subway - Erie

This was my first order from this restaurant, and I'm not sure if I would come back. My daughter ordered some subs, but hers was insufficient. My son's sub also lacked enough toppings. My children weren't satisfied with their meals, which made them feel shy about eating. Overall, the experience wasn't great, and they didn't enjoy the food.

That was waiting was terrible and no explanation was given while we waited. the woman before us was finally waiting for it and she had an online order that she didn't even start. we finally left, went to ling, ordered to go out, got our food and went back and the woman who was before us waited for her command. more assistance is necessary in any case.

If I could give this place zero stars, I absolutely would. My sister and I waited for a full hour! They had placed their order online 20 minutes before we arrived, and yet we ended up waiting for an hour. It was clear that there was a new employee who was working very slowly (which is understandable), but he had a coworker who just sat around doing nothing. The slower worker struggled until he finally asked for help, but instead of assisting him, the other employee decided to man the register and spent his time on his phone instead of doing his job. When he did check someone out, he was swearing a lot. Thankfully, a girl came in who was incredibly fast and ended up saving the day. However, it was frustrating to see others who arrived after us receive their orders first, even after we had already waited an hour. There were so many issues during this experience that I could mention. Several people ended up leaving because the service was so slow, but we couldn't leave since we had already placed an online order. We will never return to this restaurant. I hope they can find more professional staff like that girl.

I tried one of the new subs, and it was absolutely delicious! Food rating: 5/5.

I updated this post Monday October 17th 2022New employee 5 star I was about 5 dollars short on cash and he went out of his way and payed for me and I felt bad not getting his name but he definitely deserves a raiseAnd the sandwiches were good