Prezzo - Menu

We received exceptional service from Leya and Patrycja at Buckhurst Hill Prezzo this evening. They made our evening enjoyable. Thank you. read more We received exceptional service from Leya and Patrycja at Buckhurst Hill Prezzo this evening. They made our evening enjoyable. Thank you.

From the minute our order was taken it was a disaster. The electronic machine ran out of batteries half way through the order so the waiter had to get a pen and... read more From the minute our order was taken it was a disaster. The electronic machine ran out of batteries half way through the order so the waiter had to get a pen and paper and start again. Then was then a very long wait. Two of our starters arrived (one missing garlic bread) before our drinks arrived. We were told that all the staff were new so would have to bare with them Still no food for our son and mother. Then the drinks arrived and the waitress didn 't even know what they were and just dumped them in front of us to guess. Still two starters missing. The garlic bread and child 's starter finally arrived but the first two starters had finished. We had to wait another 15 minutes for the final starter. When the mains came up the waitress again did not know what dish was what. I had order gluten free so was concerned that I was getting the right meal. Our sons was again last to arrive 5 minutes after ours. We asked for parmesan and it arrived after the bill! Then the waitress dropped a knife in my mother 's drink but didn 't offer to replace it. When we asked of we could have another she replied it was the clean end The attitude and excuses where unacceptable. I understand if there are new members or they are short staffed but the management was atrocious. The cost of our starters was removed from the bill and we decided to have dessert at home to save any more disasters occuring. Will not return. Ever!