Prezzo - Epping Forest

My friend and I went to a restaurant last Monday, January 30th. We arrived at 8:15pm and our order was taken quickly, but unfortunately, nothing was correct. We... read more My friend and I went to a restaurant last Monday, January 30th. We arrived at 8:15pm and our order was taken quickly, but unfortunately, nothing was correct. We both ordered the vegetable and pasta soup, which was delicious. However, my friend did not receive his soup at the same time and had to wait for ten minutes before asking where it was. The waiter apologized for forgetting his order. For our main course, my friend ordered vegan spaghetti bolognaise and I ordered a pizza. My friend found his meal tasteless and not hot enough, while my pizza was barely warmed so I sent it back. The kitchen refused to do anything about it, even though it was only 10 past 9. We also asked for a jug of water, but were given a small jug and dirty glasses. When we requested clean glasses, we were finally provided with them, along with insufficient water. For dessert, we ordered tiramisu and cheesecake, which were fine, but we were given teaspoons instead of dessert spoons. Despite having a 25% discount voucher, we were disappointed with the service and will not be returning to the Buckhurst Hill branch of the restaurant. The staff seemed rushed to close up, so we did not order coffee, leave a tip, and will not be returning in the future. Overall, the service from this well-known chain was appalling.

We received exceptional service from Leya and Patrycja at Buckhurst Hill Prezzo this evening. They made our evening enjoyable. Thank you. read more We received exceptional service from Leya and Patrycja at Buckhurst Hill Prezzo this evening. They made our evening enjoyable. Thank you.

From the minute our order was taken it was a disaster. The electronic machine ran out of batteries half way through the order so the waiter had to get a pen and... read more From the minute our order was taken it was a disaster. The electronic machine ran out of batteries half way through the order so the waiter had to get a pen and paper and start again. Then was then a very long wait. Two of our starters arrived (one missing garlic bread) before our drinks arrived. We were told that all the staff were new so would have to bare with them Still no food for our son and mother. Then the drinks arrived and the waitress didn 't even know what they were and just dumped them in front of us to guess. Still two starters missing. The garlic bread and child 's starter finally arrived but the first two starters had finished. We had to wait another 15 minutes for the final starter. When the mains came up the waitress again did not know what dish was what. I had order gluten free so was concerned that I was getting the right meal. Our sons was again last to arrive 5 minutes after ours. We asked for parmesan and it arrived after the bill! Then the waitress dropped a knife in my mother 's drink but didn 't offer to replace it. When we asked of we could have another she replied it was the clean end The attitude and excuses where unacceptable. I understand if there are new members or they are short staffed but the management was atrocious. The cost of our starters was removed from the bill and we decided to have dessert at home to save any more disasters occuring. Will not return. Ever!

My group visited this restaurant for New Year's Eve. The food was delicious and the service was outstanding. Although there was a small mistake with one of our... read more My group visited this restaurant for New Year's Eve. The food was delicious and the service was outstanding. Although there was a small mistake with one of our starters, it was resolved promptly and efficiently. The staff were all very friendly and attentive, consistently ensuring that everything was to our satisfaction. Overall, the service was excellent.

Today we took my Nan to prezzo Buckhurst Hill for her birthday, can honestly say the staff were lovely the manager was apologetic about our issue but overall th... read more Today we took my Nan to prezzo Buckhurst Hill for her birthday, can honestly say the staff were lovely the manager was apologetic about our issue but overall the food not so great… the spaghetti came as just pasta with rarely any sauce and lacked flavour, my mum complained (which is rare) and the waitress agreed and said how that’s how it’s told to be served and they receive many complaints about this issue but can’t give more sauce, they did bring over some more sauce after the complainant however this still was a small portion not enough to top the spaghetti’s that we’re ordered, really disappointed about the meal quality, if it wasn’t for the amazing staff I probably would’ve rated 1 star. Photo was after my dad mixed hes pasta and flipped it abit hence the messy plate aha.