Onami - Online Table Reservation

I'm not experienced with Japanese food, but I love Sashimi. This is the best I've had, great variety and always really fresh and tasty. I'm working my way thoug... read more I'm not experienced with Japanese food, but I love Sashimi. This is the best I've had, great variety and always really fresh and tasty. I'm working my way though the menu and learning as I go what else Japanese cuisine has to offer, so far I've been delighted!

I've eaten in Onami on many occasions and, have always loved it and believed it to be good value for money. However, I placed an order tonight and after collect... read more I've eaten in Onami on many occasions and, have always loved it and believed it to be good value for money. However, I placed an order tonight and after collecting it, I found my duck temaki to be extremely fatty with avocado instead of cucumber which should have been in it. I threw this away on my way home due to being repulsed by what I was meant to consume. I then got home and opened my chicken katsu curry. After taking a few bites, I found that not only did it taste extremely tangy, I came across a long black hair. I then went back to the shop to return and ask for a full refund however, was spoke to with an awful amount of attitude by the lady serving me and was told I could only be refunded for the curry as I could not give evidence of the fatty duck. What ever happened to the customer is always right? Will not be eating from here again and, wouldn't recommend to anyone else unless they like their food served with a side of rudeness.