Cafe Tomas - Ensenada

Casa tomas is absolutely tasty in terms of everything I tried! the chipotle garnelen pizza is one of my favorites. I also tried to tie up the garnelensalat and... read more Casa tomas is absolutely tasty in terms of everything I tried! the chipotle garnelen pizza is one of my favorites. I also tried to tie up the garnelensalat and they were not disappointed. for dessert is a must of the crepe cake that is not on the...Menu, but so delicious! we always had great server. Last time I was there, I tried her chai tea... also delicious! I also think their prices are quite reasonable.

Today I went to cafe tomás and bought a small caramel cappuccino, the girl helped me say it was $45 pesos to which I asked how much it was in dollar, she said $... read more Today I went to cafe tomás and bought a small caramel cappuccino, the girl helped me say it was $45 pesos to which I asked how much it was in dollar, she said $2.27, so I gave her the exact money, I could tell her. was confused and she asked someone else if it was ok, the guy she asked, gives me 2 cent back and tells me that they can't take penies missing. I was confused and could not understand why they didn't take my pennies and I was somehow under $6 pesos. the girl tells me that she didn't know how to make dollar conversions, and I was very shocked that this could happen at a place in the middle of the coastal blvd in a city full of American tourist. the girl could say my wonder, so in a very rude ton she said: "let me $3 and the problem is over" my immediate answer was that I own a coffee shop and if one of my hired speaks so to any costumer we would have a serious problem". both servers have rolled my eyes and I just couldn't believe it. I was looking for the social networks of the place and was not surprised by the amount of people who, like me, had a terrible treatment, it is a shame that they have a great product, but also terrible costumer service. even on social media they do not react to good comments, let alone bad. I try to support local businesses because I would like to try out different things and therefore I flew to their business, but it was a disappointment and a pity. Hopefully, they will take action in training their personals and teach them that the customer interaction is much more important than just pretty coffees and also learn how to manage pesos/dollar transaction properly due to the location of their shop.

Good coffee selection with very good service in a great location of the city. although quite small it is a good spot for the environment. two flats offer them s... read more Good coffee selection with very good service in a great location of the city. although quite small it is a good spot for the environment. two flats offer them some private sphere if the place is not too full.

Casa Tomas is absolutely delicious regarding everything I have tried! The Chipotle shrimp Pizza is one of my favorites. I have also tried the shrimp salad and f... read more Casa Tomas is absolutely delicious regarding everything I have tried! The Chipotle shrimp Pizza is one of my favorites. I have also tried the shrimp salad and fettuccine and was not disappointed. For dessert a must is the crepe pie that is not on the...menu but ever so yummy! We have always had great servers as well. Last time I was there I tried their chai tea ... also delicious! I find their prices to be quite reasonable as well.

Today I went to Cafe Tomás and bought a small caramel cappuccino, the girl helping me said it was pesos to which I asked how much it was in dollar, she said so... read more Today I went to Cafe Tomás and bought a small caramel cappuccino, the girl helping me said it was pesos to which I asked how much it was in dollar, she said so I gave her the exact cash, I could tell she...was confused and she asked someone else if it was ok, the guy she asked gives me cents back and tells me they can’t take pennies and that I was missing pesos. I was confused and couldn’t understand why they wouldn’t take my pennies and I was somehow under pesos. The girl tells me she didn’t know how to make dollar conversions and I was very shocked that this can happen in a place in the middle of the Coastal Blvd in a city that is full of American tourist. The girl could tell my amazement so in a very rude tone she said “Just give me and the problem is over” my immediate response was that I own a coffee shop and if one of my employees talks that way to any costumer we would have a serious problem”. Both of the servers rolled their eyes at me and I just couldn’t believe it. I searched for the place’s social networks and was not surprised by the amount of people that, like me, had a horrible treatment, it’s a shame that you have a great product but also horrible costumer service. Even on social media they don’t respond to good comments, let alone bad ones. I try to support local businesses because I love to try different things and that’s why I approached your business but it was a disappointment and a pity. Hopefully you will take action into training your personnel and teach them that the guest interaction is way more important than just pretty coffees and to also learn how to properly manage pesos/dollar transaction due to the location of your shop.