Queens - Ennis
Queens
Description
The Queen's Hotel in Ennis offers a mixed experience for guests. While some enjoyed the charming atmosphere and delicious food served by friendly staff, others experienced rude and unhelpful staff members, along with issues like noise disturbances, lack of basic amenities like hangers and bathroom shelves, and lockouts. The hotel is praised for its cleanliness, central location, and value for money, with positive mentions of the recently refurbished rooms and quality breakfast. Overall, the Queen's Hotel in Ennis has potential for improvement in customer service and attention to detail, but still manages to provide a satisfactory experience for many guests.
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Center of Ennis, narrow streets fired with shops food and drink. Coffe shop and restaurant on the ground floor..
Had a nice quiet Coffee here one evening so not sure of menu. Only was enjoying coffee so much it went quite a few minutes after closing. Sunday 6.00 never said anything girl must have sensed my comfort lol ty nice coffee.
We arrived quite late as we were travelling a few hours. When we arrived the 2 girls at reception informed us of a €150 deposit due to their “no smoking rule”, they said it was mandatory due to “people smoking before”. Think this is very unfair as the rooms aren’t cheap as it is. The girls checked us in, handed us our key cards but didn’t tell us where to go or what floor our room was on. We took the lift up, got out on the right floor but our room wasn’t there, had to walk through corridors through every door we could find to then eventually finding the room. Would be a lot more helpful if they told us where to go. The room was very outdated, cheap mattress which isn’t comfortable to sleep on if you suffer with back problems. The bed was pretty small for 2 people too. Window was closed but still had air coming through it which made it a bit colder in the room. The view outside wasn’t too bad, we were looking out onto the road. The bathroom is also very outdated and looks dirty if im honest, very uncomfortable to touch anything in it. There was an open door in the bathroom leading into the pipe work??? With loads of dust and spider webs in it also making it more unpleasant. No hair dryer, iron in the rooms as you need to “request them”. We were informed in the morning it would be 2+ hours until we know if we get our deposit back as “housekeepers need to check we haven’t damaged the property or smoked in the room”. Overall, was an okay stay for the night but before you stay be aware of the deposit and it’s not a big fancy place to stay in.
It does the job. The hotel is a mix of old-school and modern with the rooms recently refurbished (the bathrooms are a bit more dated). The bed felt a bit worn but it was still comfy. I didn't pay for breakfast so I can't comment on that. Soundproofing could be improved. You'll hear vehicles and people passing by, though it's mostly quiet at night. You can specify a room with a view online for a small fee.
Room was fine, dated but clean. Asked if I could check in early, but they wanted 60e to do so. Told them I was dropping off the bag and going, but was still 60e, so i left the bag with a friend. Breakfast not sure what's going on. Porridge or granola bowl, they bring out to you. No offer of any juice. Asked for eggs and sausages, brother asked for rashers, and 2 teas. Tea came in paper cups, barely any milk, breakfast then came on 1 plate! They must have thought we were going to have a romantic breakfast or something. Waiter was surprised when I asked for a 2nd plate so we didn't have to share breakfast off 1 plate. There's been minimalist and there's having a laugh!
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