Reviews

Overall Total Score
3.2 out of 5
Good | 50 reviews

What User likes about Shake Shack:
We visited yesterday for the first time and we will be back. The burger, fries, and shake were very good. What has us hooked was the customer service. Denise took our order which included my allergy concerns. Her and other servers went above and beyond my expectations to make sure I didn't have an allergic reaction to any item we ordered. Manager, you should be proud! That was customer care I haven't seen in Californ... View all feedback. What User doesn't like about Shake Shack:
I had a discouraging experience at this restaurant due to the behavior of the manager, who displayed racist tendencies. A large white woman profiled me when I entered, treating me as if I didn't belong there. I came in during the day, dressed in work clothes as a professional artist, and felt unjustly judged because of my appearance. If you are Caucasian, it seems you will be treated warmly here, but I would not reco... View all feedback.

Reviews from various websites

Menu
2.6 ★ from 10 reviews

I had a discouraging experience at this restaurant due to the behavior of the manager, who displayed racist tendencies. A large white woman profiled me when I e...

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I ended up trying a very greasy and tasteless hamburger, which had an oily ring around it and tasted like it was fried in old, rancid oil. The cheese was also g...

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Terrible food. It's honestly embarrassing that a restaurant would serve what they do and label it as food. It was my first visit, and I will never return. How c...

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Great customer service best burgers and shakes in town hands down take my word you won't be disappointed

Wow , food was putrid service was amazing Normally the other way around but yea Never again

Restaurantji
3.2 ★ from 50 reviews

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