Caffe Nero - Elmbridge

Ordered on uber eats and when it arrived the two paninis were missing! I wouldn’t mind but the only other things I got was a drink and a packet of crisps. Then... read more Ordered on uber eats and when it arrived the two paninis were missing! I wouldn’t mind but the only other things I got was a drink and a packet of crisps. Then went to have a look to see if they were still selling them on uber and they had been taken off so clearly they were outve stock so why would you not just cancel the order or call and say they’re outve stock??? Food: 1

I have been a customer of this Caffè Nero for many years.It has now become very dirty, with tables un cleaned ,a sofa covered in dried food and generally not lo... read more I have been a customer of this Caffè Nero for many years.It has now become very dirty, with tables un cleaned ,a sofa covered in dried food and generally not looked after .Such a shame.

Visited on a warm day, and so can only comment on their cold drinks however there's multiple things wrong here. 1. Cardboard straws clearly cheap and incredibly... read more Visited on a warm day, and so can only comment on their cold drinks however there's multiple things wrong here. 1. Cardboard straws clearly cheap and incredibly poor quality coated in a black outer layer which seems to affect the flavour of the drink. 2. Syrup for iced fruit drinks is kept in an open self service fridge which does not keep them adequately refrigerated. This gives the resulting drink an awful dry taste (even without the cardboard straw). Amazing for a drink made from syrup and ice not to taste fresh at all. 3. Ordered an iced black americano, which anywhere else would be served virtually opaque. What I received was watery and pale, looked like dishwater and tasted like it too. Avoid their cold drinks at all costs, is all I can say. Go elsewhere or save your money. Bonus! 4. Staff were poor on all counts in only a short encounter managed to be inattentive, impolite, and just generally seemed both panicked and utterly lost. Poor even by the current standards of the coffee shop industry.

Be Careful if you pay in cash here. Certain staff members like to regularly short change you. Apart from that all is ok. Service: 3 read more Be Careful if you pay in cash here. Certain staff members like to regularly short change you. Apart from that all is ok. Service: 3

I have been here before, plenty of space as it was lunch time too. We had 2 cheese mushroom toasites, caramel shortcake, carrot cake, vanilla milk shake, hot ch... read more I have been here before, plenty of space as it was lunch time too. We had 2 cheese mushroom toasites, caramel shortcake, carrot cake, vanilla milk shake, hot choc with cream marshmellows. It was all very yummy indeed. Get a loyality card, but only for hot drinks, its worth it. We sat a the back got a number so the waitress could bring our toasties to us. We had a good catch up, even after we had finish, but not asked to leave either, as by now very busy. Staff very friendly. Would recommend.