Caffe Nero - Elmbridge

Awful service, asked for a frappe creme and they gave me a milkshake! Paid more for a cheaper drink I didn’t order. Staff were laughing about it as if I didn’t even notice them changing it. Wouldn’t ever recommend. Very unprofessional behaviour from staff.

Visited on a warm day, and so can only comment on their cold drinks however there's multiple things wrong here. Cardboard straws clearly cheap and incredibly poor quality coated in a black outer layer which seems to affect the flavour of the...drink. Syrup for iced fruit drinks is kept in an open self service fridge which does not keep them adequately refrigerated. This gives the resulting drink an awful dry taste (even without the cardboard straw). Amazing for a drink made from syrup and ice not to taste fresh at all. Ordered an iced black americano, which anywhere else would be served virtually opaque. What I received was watery and pale, looked like dishwater and tasted like it too. Avoid their cold drinks at all costs, is all I can say. Go elsewhere or save your money. Bonus! Staff were poor on all counts in only a short encounter managed to be inattentive, impolite, and just generally seemed both panicked and utterly lost. Poor even by the current standards of the coffee shop industry.

Furnishings starting to get a bit tired, chipped paintwork, decent coffee, friendly staff. One of the few places these days that serves coffee hot. But what I would give for somewhere that didn't play endless nondescript music, to the loud noise of grinding coffee and...clanking cups, and plates. A quiet relaxing coffee shop where you can hear yourself think.... Now there's an idea....

Not great, pretty average ,but comfortable and good coffee, ususally a little understaffed, so lacks service,, A management and not a staff problem, I feel the staff are always doing there best, traditional coffee bar food

Used to be preferred coffee stop in Walton. Best Barista left and staff need to reset their standards. Main room smells when you go in.... I just turn round ...