Caffe Nero - Elmbridge

Ordered on uber eats and when it arrived the two paninis were missing! I wouldn’t mind but the only other things I got was a drink and a packet of crisps. Then... read more Ordered on uber eats and when it arrived the two paninis were missing! I wouldn’t mind but the only other things I got was a drink and a packet of crisps. Then went to have a look to see if they were still selling them on uber and they had been taken off so clearly they were outve stock so why would you not just cancel the order or call and say they’re outve stock??? Food: 1

I have been a customer of this Caffè Nero for many years.It has now become very dirty, with tables un cleaned ,a sofa covered in dried food and generally not lo... read more I have been a customer of this Caffè Nero for many years.It has now become very dirty, with tables un cleaned ,a sofa covered in dried food and generally not looked after .Such a shame.

Visited on a warm day, and so can only comment on their cold drinks however there's multiple things wrong here. 1. Cardboard straws clearly cheap and incredibly... read more Visited on a warm day, and so can only comment on their cold drinks however there's multiple things wrong here. 1. Cardboard straws clearly cheap and incredibly poor quality coated in a black outer layer which seems to affect the flavour of the drink. 2. Syrup for iced fruit drinks is kept in an open self service fridge which does not keep them adequately refrigerated. This gives the resulting drink an awful dry taste (even without the cardboard straw). Amazing for a drink made from syrup and ice not to taste fresh at all. 3. Ordered an iced black americano, which anywhere else would be served virtually opaque. What I received was watery and pale, looked like dishwater and tasted like it too. Avoid their cold drinks at all costs, is all I can say. Go elsewhere or save your money. Bonus! 4. Staff were poor on all counts in only a short encounter managed to be inattentive, impolite, and just generally seemed both panicked and utterly lost. Poor even by the current standards of the coffee shop industry.

Be Careful if you pay in cash here. Certain staff members like to regularly short change you. Apart from that all is ok. Service: 3 read more Be Careful if you pay in cash here. Certain staff members like to regularly short change you. Apart from that all is ok. Service: 3

Nice coffee and atmosphere one of the better corporate chains although like the others it has become very expensive just for a coffee of late. Also when I picke... read more Nice coffee and atmosphere one of the better corporate chains although like the others it has become very expensive just for a coffee of late. Also when I picked my handbag off the floor before leaving there were clumps of dust on the bottom of my bag! How long hasn't the floor been swept for? This was at a table right at the back of the cafe at the opposite side of the room to the toilets.