Imo's Pizza - Edwardsville

I don't get to enjoy Imo's Pizza very often, but whenever I'm in town, I always crave it. My daughter ordered a pizza for me today, along with a sandwich for herself. However, the Meat Lovers pizza had very few pieces of sausage on it, which is unusual. I've tried calling multiple times, but I keep getting a message saying they're busy and asking me to call back. I can't find any other way to reach them. I'm really reluctant to leave a negative review for a place I love, especially since my daughter is encouraging me to try somewhere different. I hope to keep trying to get in touch, but it's disappointing that there's no way to speak with someone at the restaurant. I’ll update my review if someone decides to reach out or if we can discuss the situation. Just a quick update: after over an hour of attempts to call, it seems like their phone is off the hook, as all I get is a recording saying they’re busy, and then it disconnects.

I ordered the hot roast beef, but both the bread and the beef were cold. The meat was tough, rubbery, and lacking in flavor.

Princeton was amazing the service was excellent 10/10 would recommend!

The manager at this Imos has no customer service skills and is very rude. I ordered our pizza at 5:00 pm, it was delivered at 5:30 but one pizza was messed up cheese on a non-dairy pizza for my lactose intolerant cousin I called shortly after and was told they were sending a replacement pizza out right away. After 2 hours of not receiving the pizza, I called again and they said it would only be 30-40 more minutes and that the pizza delivery guy was on his way. After 2 more hours, the pizza never arrived and I called again. The girl who answered the phone was very nice, but she told me she would put me on with the manager I believe his name was Princeton . Princeton was very rude and said “I don’t care about that” when I explained the situation isn’t that his job?!?! . Turns out the replacement was never made. Then he proceeded to get an attitude. He offered to reimburse for only half of the messed up pizza ? and that I had to be the one to come to IMOs to get my refund. Will not be ordering from here strictly because of the manager. Don’t order here unless you never want your pizza delivered!

Pretty good pizza but the garlic bread wasn't seasoned good but all in all good experience. With imos being owned by different operators at each location you can get get different experiences at each location. This location was pretty decent.