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Contribute Feedback What User likes about Popeyes Louisiana Kitchen:
Spicy chicken sandwich is pretty good. Pre COVID times there used to huge waiting line and most of times they used to quickly sell out of spicy sandwiches. fresh and crispy , pickles added nice crunchy taste. friendly staff , I am happy with my recent visit . View all feedback.
What User doesn't like about Popeyes Louisiana Kitchen:
If I could rate the staff, I would give them zero stars. They appeared uninterested in their work and made mistakes, often blaming the customers for their issues, saying things like, "It's not my fault they don't want attention." From start to finish, they mostly just stood around. It took almost 20 minutes for me to receive my food after they had made errors and treated it as if it were my fault. The customer servic... View all feedback.
The largest part of the staff at this place is unskilled, unmotivated and completely susceptible. more than half of my order was missing, had to go back and complain and they still didn't get it right. what a shame.
Deserves less than 1 star. The woman up front was so overwhelmed, I 'm sure she will quit within the next month.Picture this: a line with a wait time of 20 minutes and a confused cashier. A guy comes in to help that I can only assume does NOT work there. He is wearing a long sleeve gray flannel when it is 90 degrees outside. No hair net for his beard. The sweat rolling off his bald head, dripping into the food he attempts to serve to customers.I finally get my chance to order. $24 dollars for 2x 3-piece tender combos. I 'd like to argue the price but I was given the wrong receipt. I get my sweat covered order. The lady tells me I gave you an extra fry for your wait. Imagine my surprise when I get to the table and open the bag. There was no extra fry. My side of coleslaw was missing. And my daughter 's Mac and cheese was a rubbery glob of yuck (see attached picture). I asked for honey mustard, ranch, and Buffalo sauce. Instead I was given 2x BBQ and a Buffalo.At that time an angry mob assended onto the front counter arguing about their food order. I would have joined them, but again, I didn 't have the correct receipt to back it up.Later read the reviews and wondered how I stumbled upon the worst Popeyes ever!
? Every time I order online they ALWAYS get my order wrong. I WILL NEVER ORDER FROM THIS LOCATION AGAIN. I TRIED CALLING THEM BUT NO ANSWER, I THINK THEY HAVE A WRONG ON PURPOSE. BEWARE PEOPLE DON’T ORDER DELIVERY FROM MENLO MALL BECAUSE BELIEVE ME THEY WILL MESS UP YOUR ORDER ON PURPOSE. I’LL SUBMIT MY MISSING ITEMS TO GRUB HUT TO GET A REFUND FOR PART OF MY ORDER. ???. UNACCEPTABLE!!!! ???
? Every time I order online they ALWAYS get my order wrong. I WILL NEVER ORDER FROM THIS LOCATION AGAIN. I TRIED CALLING THEM BUT NO ANSWER, I THINK THEY HAVE A WRONG ON PURPOSE. BEWARE PEOPLE DON’T ORDER DELIVERY FROM MENLO MALL BECAUSE BELIEVE ME THEY WILL MESS UP YOUR ORDER ON PURPOSE. I’LL SUBMIT MY MISSING ITEMS TO GRUB HUT TO GET A REFUND FOR PART OF MY ORDER. ???. UNACCEPTABLE!!!! ???
Mac and cheese looked and tasted 3 days old. Person said that's the way they make it. Complete BS as all other locations have creamy Mac and cheese not clotted and oily. Chicken sandwich was soggy with oil, not crispy at all. Half of the bun was stale. The worst was having employees lie.
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