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Contribute FeedbackAt this Edinburgh hotel bar and restaurant, guest experiences vary dramatically. While some diners rave about the delicious burgers and generous portions, highlighting the lively atmosphere and attentive staff, others report disheartening service. Complaints include rude staff attitudes, delayed service, and issues with meal quality, such as tough meat and poorly cooked vegetables. Despite the charming exterior and potential for a pleasant visit, many suggest significant improvements in customer service and consistency in food quality. While some praise the vibrant ambiance and live music, others caution against the inconsistencies that mar this dining destination.
We were not really here, but came out of the next door for a drink and it was great. they played great songs while we had a few beers and watched the end of the foot. well maintained atmosphere, banging melodies and friendly staff. I would probably... come and stay here if I came back to edinburgh
I really like this hotel. personal friendly and they work under pressure. I usually go after the rugby. I wanted a quiet drink. it was quiet, but nice to get away from the delusion of the edinburgh festival. you really have to give it. try to make them eat what I tried in the past. this is such a hidden gem.
I waited for almost ten minutes to be served and it was not a busy time. The woman who served me was disinterested, rude and also got my bill incorrect!!! I was surprised that for such a decent looking hotel that the staff would be...so very impolite and poorly presented. I also over-heard a loud female staff member making crude remarks about one of her colleagues, which was clearly in ear shot to guests! Both myself and several other customers heard everything. It was a terrible experience and I feel management and colleagues should be made aware of their very disrespectful and rude members of staff!
Today, a group of us used a Groupon voucher to visit this restaurant. The staff were excellent, and the burgers - featuring three cheese and one with chili - were top-notch. Each burger came with a side of chips that were some of the best I've had in a long time. Overall, it was a fantastic dining experience that shouldn't be missed.
Bought a voucher for sunday lunch. Meat and potatoes overdone and veg underdone. Service was lacklustre at best. We werent even offered a starter or dessert. Would not recommend under any circumstances. Table booked under Julie. .
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