Nando's - Edinburgh, City of

I had a great dining experience at this one-of-a-kind restaurant. You place your order at the counter, find a seat, and then your food is brought to your table. The cuisine was delicious.

The meal at the restaurant was similar to any other Nando's. However, I was disappointed to discover two hairs in my chicken wrap, which was quite unpleasant.

This restaurant is going downhill. The wait staff are not dressed cleanly, the food is mostly served cold, the seating is dirty, the menu cards are filthy, and the toilets are not serviced. And that's just what you can see.

My daughter has recently been diagnosed with Celiac disease and the manger I think she was called Kelly was wonderful at looking after us, and was very helpful with acommadating my daughter with her choices and taking her needs very seriously. We had recently been to Nando’s in the Omi centre and she was there also. Great service thank you Alison

A rather disappointing visit to a family favourite place. Leaving the long but worthwhile ‘Avatar’ sequel next door, we popped in to Nando’s for a well needed feed. We waited around 30 minutes not too bad considering how busy it was. We did feel we were forgotten about however, given that customers entering after us were being seated in plain sight before us. My wife received a text to say we were going to lose our table in five minutes we never left the premises at any point. Unfortunately the lead up to the meal was frustrating. Ordering at the same time as both my Brother In Laws, my wife and I watched as they finished their entire meal, only to be told 30 minutes after ordering that our table number was mistyped. We then received our meal firstly, my ‘Half Chicken’ was in fact a ‘Chicken Wrap’ (sent it back) then my wife’s ‘Vegetarian Pitta’ arrived as a ‘Vegetarian Wrap’ (sent it back as well). Thankfully, the food was delicious, hence why I gave a 2/5. Although we received an initial apology for the delay, we felt there was a lack of communication with the latter errors. Very much stung by paying before eating, as in other restaurants we would have probably received a discount. A sad day to be honest and a first for us. Let down by the hospitality but saved in some respect by the quality of the food. Hoping that this was a one off.