Kfc - Edgewood

This KFC raised the bar in an unexpected way. They added an extra dollar to my $13.19 order, bringing it to $14.19. When I asked about it at the drive-thru, the... read more This KFC raised the bar in an unexpected way. They added an extra dollar to my $13.19 order, bringing it to $14.19. When I asked about it at the drive-thru, the manager just laughed. The receipt indicates that a $1 donation was included, but I didn't receive the cookies that usually come with the KFC bowl. I was told they stopped including those a month ago. Be cautious if you visit this location.

I was informed that they ran out of chicken tenders, so I ordered regular bone-in chicken instead. However, they then decided to serve chicken tenders after all... read more I was informed that they ran out of chicken tenders, so I ordered regular bone-in chicken instead. However, they then decided to serve chicken tenders after all. It felt like I was getting the runaround with my chicken order. Plus, I didn’t receive a receipt. The 5-piece Nashville tenders ended up being only 4 pieces, and the family crispy chicken was soggy.

I was disappointed that they didn't have the extra crispy option, so I ended up ordering the original. Unfortunately, the bread was soggy, and I really wish I c... read more I was disappointed that they didn't have the extra crispy option, so I ended up ordering the original. Unfortunately, the bread was soggy, and I really wish I could have just enjoyed a nicely roasted chicken again.

The macaroni and cheese was stale, with burnt, brown cheese that made it impossible to eat. The coleslaw was served warm, which concerned me because I have a se... read more The macaroni and cheese was stale, with burnt, brown cheese that made it impossible to eat. The coleslaw was served warm, which concerned me because I have a sensitive stomach and worried about the risk of food poisoning. The pot pie was old and had a mushy crust; I could only manage to eat half of it after removing the crust. To make things worse, my soft drink—still sealed since it was a mobile order—contained dirt. It appeared the cup was dirty beforehand, as there were brown specks inside when I poured it out. I am extremely disappointed, especially after craving KFC for days. I called to report the issue with the drink and suggested they clean their dispensers, but the employee I spoke to didn’t seem very concerned. The only good parts of the meal were the mashed potatoes and biscuits. Also, I didn’t receive all the sauces I ordered; I requested two of each sauce except ketchup but only got one of two varieties. I strongly advise choosing another location or a different restaurant altogether. I’m so frustrated by this experience that I plan to contact corporate. I noticed some negative reviews received corporate contact numbers in responses while many did not, which makes it seem like an automated and insincere system.

The restaurant rarely seems to be open, and when they do serve food, they overcrowd the fryer with chicken. This leads to the chicken tasting greasy rather than... read more The restaurant rarely seems to be open, and when they do serve food, they overcrowd the fryer with chicken. This leads to the chicken tasting greasy rather than properly fried.