Eat Clean Bro Llc - Eatontown

I have been an ECB customer for over a year now. The company’s customer service is really second to none. I had an issue with an order and it was resolved within minutes of me reaching out. The meals are also excellent and super affordable. Highly recommend!

Update: I very rarely leave Google reviews, however I was so mad last week at this company and how they handled my original issue that I wrote the review below. Shortly after this they emailed me asking to speak, so I left my phone number and they called me back and took so much time with me. This woman named Jen took the time and listened to me, was extremely apologetic and even empathetic towards my situation. She didn’t make me feel rushed and has done everything possible to correct this situation. I originally said “how this company has five stars is beyond me”; well I fully retract that statement as she most definitely plays a part into why they hold their rating. Companies and people make mistakes, it’s the communication and how someone handles it that makes or breaks the company, and she for sure makes the company. She didn’t have to follow up, she didn’t have to even try and rectify, but she did and because of her I am going to be giving them another chance. Thank you Jen for truly listening and thank you for caring.To the owners of Eat Clean Bro, that lady deserves a raise! : )Horrible custom service, they changed my delivery date without my consent and then when I called them to tell them times I was available for the new date they wouldn’t accommodate the times. I had scheduled a Sunday delivery, since that’s when I would be home to receive it. I received a text late at night stating the driver is running behind and it wouldn’t be here until 11pm and they asked if that was ok or if I preferred a Monday drop off, when I replied what time on Monday they stopped responding. So I waited up until 11:30pm in case it was still coming and nope, nothing. I thought well that’s kind of messed up, considering I have no clue when it will be here and I wasted my time waiting. I began calling Monday to find out a time so my food wouldn’t sit on my front porch all day since I wasn’t home; call after call no one was answering. Over an hour later I finally got in touch with someone who I explained the situation and asked if I could please select a delivery time, she said no it was rescheduled between 5-10pm. I told the woman I had after school activities and was only available from 1-5pm, she said well that’s not doable. I again said “ma’am I won’t be home until almost 9pm and I do not want a repeat of yesterday, I have to be up at 4am, I can’t sit around waiting up again.” She then said “oh ok sorry about that.” And that was it! I’m sorry but if you mess up on a delivery time and date that I chose 4 days prior I should have the right to chose my delivery time. First worst impression, will never try them again, I will stick with Performan Meal Prep, they have great customer service, never late on a delivery, and they offer tons of discounts. Do yourself a favor and don’t waste your time here. I have used many meal prep services and never encountered anything like this before. How they maintain such a high review is beyond me because the customer service “oh well attitude” just sucks!

Love the Eat Clean Bro food and team! Anthony in the Eatontown location was so sweet and helpful! Every time I stop in I always leave smiling and with great food for the week :

Busy mom and fitness instructor loved it first 6 months but last two months no show delivery or midnight delivery when I’m asleep. Then I have to scurry around to get lunches and groceries the next day which has been awful.

This used to be great company but ever since they expanded things have fell off. Multiple times in the past 6 months they missed my delivery and said it was delivered. They did refund me right away but the whole point of meal is to save time and eat healthy. The food quality and portions have drastically changed. Ordered the Franky edger and no joke there was one and half strips of steak. DO NOT USE THIS PLACE. Already found a better one.