Reviews
What 784matid doesn't like about Caffe Nero Alton:
Ordered two pistachio ice lattes, when we received them they didn’t have any syrup and the coffee beans were burnt, we asked for syrup as we thought this may help the situation, When asking the barista she seemed personally offended with a screw face and shoulder shrug however she did try and resolve the situation but unfortunately it tasted worse. We Felt to embarrassed to go in and complain for the second time as t... View all feedback. What Matt Probert likes about Caffe Nero Alton:
I suffer from depression, the staff at Nero's in Alton are a breath of fresh air, so much so I make a point of dropping in for a coffee and a caramel shortbread for the experience. The lady with the blue hair and tattoos is just so alive, friendly and sincere she lifts my mood no matter what. View all feedback.
Reviews from various websites
I don't understand why this place is so slow. There are plenty of staff standing around watching each other, and the service is slow. The cleaning and clearing...
read moreI suffer from depression, the staff at Nero's in Alton are a breath of fresh air, so much so I make a point of dropping in for a coffee and a caramel shortbread...
read moreI decided to try Nero's after receiving terrible customer service at Bottega dei Sapori. At Nero's, I was greeted by a lovely barista who provided excellent ser...
read moreThis was the first visit to a Nero and was disgusted when we pulled out the small table under the top table to find dirt, grime and crumbs from years gone by st...
read moreIt is always nice to walk in and see the staff in our Alton branch. They are enthusiastic, friendly and pride themselves on making the perfect cup. I'm always i...
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read moreNero's in Alton presents a contrasting picture for patrons. While some guests rave about the friendly and attentive staff, especially highlighting the uplifting presence of certain baristas, others express dissatisfaction with slow service and cleanliness issues. Complaints about burnt coffee, syrupless beverages, and unkempt surroundings detract from the café's appeal. Despite these downsides, many appreciate the quick service and tasty cakes, indicating a potential for improvement. For visitors seeking a welcoming atmosphere and decent coffee, Nero's remains a popular stop, but enhancements in cleanliness and service speed could elevate the overall experience significantly.