Pizza Express - East Grinstead

We usually come here for teenage birthday celebrations a few times a year. The food is always delicious and the service is excellent. read more We usually come here for teenage birthday celebrations a few times a year. The food is always delicious and the service is excellent.

We visit this restaurant 3 or 4 times a year for teenage birthdays. The food is consistently delicious and the service is always excellent. read more We visit this restaurant 3 or 4 times a year for teenage birthdays. The food is consistently delicious and the service is always excellent.

We decided to try Pizza Express because we heard it was the best pizza place around. We ordered four pizzas, dough balls, calamari, and a mozzarella salad for m... read more We decided to try Pizza Express because we heard it was the best pizza place around. We ordered four pizzas, dough balls, calamari, and a mozzarella salad for my son's birthday. Unfortunately, we were very disappointed with our meal. The pizzas were lacking in cheese and toppings, poorly cut, and looked like they were made by a child. The calamari was burnt and the salad was very small. We felt that the prices were too high for the quality of the food we received. When we called to express our disappointment, the manager claimed that the food was fine and that the chef had overseen the cutting. We will not be ordering from Pizza Express again and wish we had gone with Pizza Hut instead. It is important for management to take customer complaints seriously.

My partner and I called into Pizza Express last night for dinner around 7.30pm. On opening the door we were greeted by utter chaos approximately a dozen 5 or 6y... read more My partner and I called into Pizza Express last night for dinner around 7.30pm. On opening the door we were greeted by utter chaos approximately a dozen 5 or 6yr olds screaming the place down, clearly beyond tired and ratty, fighting/clawing at each other, running around, utterly out of control. 2 or 3 parents at the end of their triple length table oblivious not caring would be more accurate to the chaos and impact on the staff and other diners. Said children had been allowed to pick anything they wanted off the adult menus, were high as kites on sugar, and then the parents seemed to have a real issue with putting their hands in their pockets and paying the bill. It all shrieked of indulged, lazy, spoilt, horrid people. Grim parents. To counter this, I watched the waitresses working their socks off, doing everything they could to be professional, appease the other diners, show patience and maturity to people who frankly deserved none of it, and really tried to save the business that evening it was just a really tough place to both work and grab a bite to eat. We were granted a little table outside and nothing was too much bother for our waitress. Our food was excellent and the chefs were smiling and charming. Everyone has the right to bring children to a restaurant and celebrate a birthday party. Unfortunately the clientele forgot that they also have responsibilities as parents to act as parents, and their treatment (from what i witnessed) of the staff was rude, arrogant and entirely self serving. They certainly cost the business considerable trade that evening and the attitude of the waitresses really saved what could easily have been a virtually empty restaurant. If any 1 star review originates from those parents ignore it! Bitter, horrid, lazy people. One charmer even returned 15 mins after they had begrudingly paid and left to seemingly threaten the waitress over a carton of milk that some child claimed they hadn 't received... Well done to the staff. We will return for sure because the restaurant is perfectly nice and the staff are excellent. This was a real 'one off ' in terms of chaos (I 'm a primary teacher, so I 'm not making random judgements, I know how my classes behave and this was appalling/shameful), so don 't let it put you off going quite the opposite, support this business.

Never felt the need to leave any reviews in the past for any restaurant ! Been going to this restaurant for a number of years but not been out with the family f... read more Never felt the need to leave any reviews in the past for any restaurant ! Been going to this restaurant for a number of years but not been out with the family for sometime due to covid. This was meant to be a treat for our 2 young children but this evening was ruined. To be fair the service was OK until I found what I could only describe as a large circular lump of gristle about 2cm in diameter on my pizza. Unfortunately I did not see this until it was too late and began chewing it. After spitting it out and alerting the waiter he took the plate away to the chef. I heard the chef say just tell them it was meat or something before the waiter returned with the left over pizza !! Obviously the pizza was taken off of the bill but to be told that it was just a piece of beef or something and what do you want me to do about it ? just isn 't on ! If it was gristle, it was very dry and made me feel physically sick. I should have taken a photo of the object and added it to this feedback, but I was in a state of shock before it was whisked away. It ruined the evening and I will not be returning to any pizza express in the future.