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Contribute Feedback What User likes about Hare And Tortoise:
amazing from the moment when we were there until we left eating was amazing, the staff was all so nice polite and 1. times did not have to wait for staff to order, drink them food up on drinks was always on the hand really enjoyed my own and we were in a very big group thank u and will defo back View all feedback.
What Young doesn't like about Hare And Tortoise:
Like everything, always seems to go downhill, seems this place has suffered since covid. Food is not the best and it's very obvious the portions have shrunk to almost half the size, the atmosphere has completely gone and they putting service charge on the bill??? I thought this was optional. View all feedback.
I believe this restaurant is part of a franchise in London, and I must say I was pleasantly surprised. I stumbled upon it in Ealing by accident and it was the busiest restaurant in the high street area, which is always a good sign. They also had a busy delivery service. The decor was quite basic, similar to a school cafeteria, but the service was prompt and my cold Ashari was brought to my table quickly. The starters, squid and chicken skewers, were both excellent. My companion had the duck for their main course, which was tender and delicious. I tried the catsu chicken curry for my main, which was cooked perfectly with no complaints. The bill came to a very reasonable £50 for two people, and I will definitely visit their other locations when I'm in London.
Pros: The starters were fantastic. The veg spring rolls were hot and crispy, the chicken wings had a deliciously crispy coating with a hint of garlic and spice, and the chicken gyozas were also delicious. Cons: The mains were very salty, especially the chicken and black bean dish. Several pieces of cutlery were dirty, so my kids resorted to using chopsticks. The plates had stains from previous use, forcing us to eat our starters with our hands. The floor and chairs were filthy, and I had to be careful not to get grains of rice or noodles on my shoes. The food was poorly presented, simply slopped onto the plates. One plate had a lot of food on the bottom and side, making it difficult to eat comfortably. When we arrived, the staff stared but did not seat us immediately. Overall, I wouldn't return to this restaurant and believe it requires a hygiene inspection.
The service at this restaurant could be better. I had to wait approximately 20-25 minutes for my main dish because of an issue with a pan in the kitchen. I was not informed about the delay for quite some time, and my friends had already finished their meals by the time mine arrived. It was a shame because the salmon I had with teriyaki sauce and rice was delicious. The manager apologized and gave us a 10% discount. Better communication could prevent this issue in the future.
Never have I had a DRY Deluxe assorted sushi set with a LOUD foul Cantonese in an open kitchen. We wouldnt like to come again.
Nice food as always but portions not large enough. For example not enough chicken in the katsu curry or not enough fish in the sashimi salad. Nice restaurant, nice interior and service, just the portion sizes a bit small.
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