Subway - Dyer

This Subway is like any other, but it stands out in one important aspect: hygiene. The sandwich artist was diligent about changing their gloves frequently while... read more This Subway is like any other, but it stands out in one important aspect: hygiene. The sandwich artist was diligent about changing their gloves frequently while handling condiments and meats to avoid cross-contamination, and they consistently replaced tongs with fresh ones. This level of care really impresses me, even if they are wearing gloves. However, I do have one piece of advice: avoid using the online ordering service at this location. They completely messed up my wife's and my sandwiches, and by the time we got home and unwrapped them, it was too late to correct the order. It's best to watch them make your sub to ensure it turns out right.

Ordered Two footlongs from the Dyer TN location online one of them Deluxe with extra veggies.When we got them home both were cold one wasnt even toasted.The del... read more Ordered Two footlongs from the Dyer TN location online one of them Deluxe with extra veggies.When we got them home both were cold one wasnt even toasted.The deluxe was not deluxe even though we was charged for it.No extra veggies or even the right amount for a normal footlong ie:3 pieces of cucumber, very lite lettuce, and about 5 spinach leaves.It was missing the sauce completely as well as the subspice requested.We called the store to complain and spoke with a person claiming she was the manager,she asked if we would like to have it replaced the same day or at a later time.We stated we didnt have time to come back that day and would pick them up the next day.She said that was no problem and said she would place our order on a board in the office and to go ahead and enjoy the subs that where made wrong on her and to just call and the order would be remade the next day on her.The next day I call the store and tell the worker that we have an order on the board and the manager told us to call when we was on the way.The worker only said OK and hung up.When my wife got there they stated that they knew nothing about it and that we didnt even speak with anyone even though our order was on the Board as stated.They also told my wife that when an order is wrong you have to come back in the same day and bring the sub with you as proof.Needless to say my wife was not happy with being accused of trying to rip them off.They proceed to make the one sub over and tell my wife that they are not replacing the other sub as it wasnt made wrong even though the manager from the phone made the offer to begin with.All in all needless to say we will not be going back to this subway as there are other places that know how to treat customers and not as CROOKS!!!

I called the store to voice my concerns and spoke with someone who claimed to be the manager. She offered to replace our order either the same day or at a later... read more I called the store to voice my concerns and spoke with someone who claimed to be the manager. She offered to replace our order either the same day or at a later time. Since we didn’t have time to return that day, we opted to pick them up the next day. She assured me that she would place our order on a board in the office and encouraged us to enjoy the incorrectly made subs on her. The next day, when I called the store to remind them about the order, the staff member merely acknowledged and hung up. When my wife arrived to pick up our order, the staff claimed they had no knowledge of it and insisted that we had never spoken to anyone, despite the order being on the board as promised. They further informed her that if an order was wrong, we needed to come back on the same day with the incorrect sub as proof. Understandably, my wife was frustrated by the implication that we were trying to take advantage of them. They eventually made one of the subs again but refused to replace the other one, despite the manager’s earlier offer. Overall, we were very disappointed with our experience and have decided not to return to this Subway location. There are plenty of other places that understand how to treat their customers with respect.

No chocolate chip cookies....at 4 pm on a Saturday...said it didn't ship to them...bummer read more No chocolate chip cookies....at 4 pm on a Saturday...said it didn't ship to them...bummer

I went through the drive-thru, but no one responded. When I arrived at the window, there was no one there to assist me. At the very least, they could have ackno... read more I went through the drive-thru, but no one responded. When I arrived at the window, there was no one there to assist me. At the very least, they could have acknowledged my presence and apologized, saying they would be with me shortly. However, there was complete silence. Food: 1 Service: 1 Atmosphere: 1.