Cold Stone Creamery - Dyer

I asked for a sample of pistachio and was denied. The ice cream was not mixed well.

Waited in line for 45 minutes on a Monday evening… Not more than 15 people ahead of me in line.

If I am a paying customer I should be allowed a taste test of my choosing. I've never heard of a CSC refusing taste tests. I don't think this is fair. Put a cap of like 3 flavors to try, that's it. My last visit was just awkward. I don't think I'll stop by anymore.

Omgoodness! I recently had the Germanchokolatekake Got to Have It! It was so delicious with the creamy chocolate ice cream, nutty coconut, crunchy pecans, and the brownie perfectly mixed in! I gotta have it again real soon. BTW, the service was great!

I bought a large round ice cream cake for my dads birthday and after we cut it into it and started enjoying it, one of my nephews got some weird plastic in his piece of cake (pic attached) and almost choked on it. I reached out to the store and at first they were willing to help and said they’d reach back out to me with options for a refund or some credit but it’s been almost 6 days now and they’ve basically ghosted me. Very disappointed with the service they provided. I also live a little far from this location so this was just all such a big inconvenience having to go back and all UPDATE: Lisa called me back and took care of the situation so I do appreciate the store working with me on this matter. It seemed like it was just a one time bad situation kinda thing. Also the store manager Lisa was trying to call me back on the following friday but the thing was I was at Verizon switching over from T-Mobile to Verizon so they were trying to call me back in between that time period when I had no access to my phone… just a unfortunate situation mixed with some bad timing…but now I can confidently say that this ColdStone location has most definitely regained my trust and respect! Will definitely return once I am back in the country.