Bull And Bean - Durham

This is by far one of the best cafe in the triangle and never had a problem every visit! Unfortunately I was having a rather interesting visit when some lady st... read more This is by far one of the best cafe in the triangle and never had a problem every visit! Unfortunately I was having a rather interesting visit when some lady started yelling at one of the workers who was trying to find a pickup order which shocker was ordered on a different platform! I would’ve thought at that age she would’ve had common sense and specified where the pickup order was placed but customer was rude and trying to “act” superior as if she should be talking with that tone and expecting the poor workers to apologize for this ladies incompetence. She should refrain her stupidity by taking her and that nasty attitude someplace more befitting of a bum like that. But as expected places where the food is delicious are bound to bring nincompoops like this hag who think “yelling” is the answer. We are all human but this lady should get some help fast and hope she never comes back to ruin my lunch.

I love this hidden little Gem. I have lived in Durham on the Shannon Road side of town my entire adult life, so this is my hood! The Adult grill cheese is my fa... read more I love this hidden little Gem. I have lived in Durham on the Shannon Road side of town my entire adult life, so this is my hood! The Adult grill cheese is my favorite. I don 't really care for cheese, but I will go out of my way for this! The daily soups and treats are top tier. The barista drinks rival starbucks! Check it out, you won 't be disappointed!

I’ve been a customer of Bull and Bean for a very long time. I still enjoy their food, and like the atmosphere, but the big thing that has deteriorated is the se... read more I’ve been a customer of Bull and Bean for a very long time. I still enjoy their food, and like the atmosphere, but the big thing that has deteriorated is the service. The staff used to be so pleasant and helpful, recognizing regular customers, always quick with a smile and a greeting. Now I rarely get either a smile or a greeting, just sullen faces and attitudes. Also, almost every time I visit, the coffee is cold and/or about to run out. Brewing another pot seems to take an eternity, often not becoming available until after I’ve finished eating. Surely the staff can do better?

We really fell in love with this place since we moved in Durham and therefore it was really disappointing to deal with one staff member today who could not find... read more We really fell in love with this place since we moved in Durham and therefore it was really disappointing to deal with one staff member today who could not find my pick-up order and didn’t even make an effort just insisting on “No, it is not here” while I ordered in advance as I knew I would be rushing to work. Another very kind staff member found my order (that was not prepared, not even started) and made sure it is prepared as fast as possible. I understand that mistakes happen but I would expect the first lady at the very least to apologize! It does not cost much!!! I asked for an apology and she ignored it looking straight at me. Such people can ruin any successful business. She was impolite and looked unhappy dealing with customers. They refused giving me her name or any contact info for the manager… I hope our next experience will restore our great opinion about this place.

The only reason I'm giving this place 3 stars is because i've been there 2 times. Both times were different. 1st time was horrible due to the busy and small spa... read more The only reason I'm giving this place 3 stars is because i've been there 2 times. Both times were different. 1st time was horrible due to the busy and small space. I got the wrong order and took a long time to get my steak and eggs. One of the waitress tried to correct that issue by giving me a gift card. Unfortunately, I got food poisoning from the steak and eggs. 2nd time was ok due to just getting to pickup my order. The gritbowl was tasty. Please get a bigger space if u can because the food is decent. I like the ambiance but it's too small during a rush.