Chick-fil-a - Dunwoody

The interior is cramped, and the bathrooms are quite small. However, aside from that, it's a typical Chick-fil-A in a cozy setting. The lunch rush can get hectic, but the staff do their best to handle the crowd.

I believe the issue across many Chick-fil-A locations lies in the staff, primarily the high school and college-aged employees. It seems many lack the necessary customer service skills and the ability to address problems effectively on-site. It feels like the focus is solely on making money, and these young employees are under pressure to take orders and serve customers quickly. I think it's crucial to have more experienced adults supervising these young staff members to improve the overall experience. I also faced an issue with being incorrectly charged at the line, and I had to pay an extra dollar when I reached the window. If this continues, I fear that many people may start looking for other dining options.

I placed an online order and waited over an hour without any communication from the restaurant. When I called, they told me they were working on my order, but then another 30 minutes passed with no updates. I called again, and an employee falsely claimed to be the manager on duty and gave me a fake number for the general manager. When I called back for the third time, I was told there was actually a manager available. This was by far the most unprofessional Chick-fil-A experience I've ever had. As a long-time resident of Atlanta, I have never encountered a worse Chick-fil-A.

This has nothing to do with the two poor staff members trying their best tonight, but 45 minutes (no exaggeration) is just way too long in the drive through. I guess we should be happy, at least they got this order correct not like the previous twotimes. And yes, I am aware of staff shortages, etc. so maybe they should close at 7pm like the other one on Mt. Vernon?

This location has been a mess the last few times I gave them a try. I will no longer spend my money at this location. They have long wait lines just to give you. repeat wrong orders at the window. My food was not fresh the sandwich bread was hard distasteful. This is my last time coming to this location. Not the usual Chick-fil-A i know. Not good, Service trash !