Ragnacci's - Dunmore

Enjoyed the salad bar and the soup waitresses were friendly

Outstanding Italian Family Service. Great food and prices.

I have always been a loyal and happy patron of Ragnacci’s but feel compelled to write about my disappointment on Tuesday, June 4, 2025. I had 11 people in my party. Most had the lobster special and were very pleased. My husband and I ordered the N. Y. Strip Steak. Both were cooked incorrectly. I specifically told the server “I like my steak PINK, whatever that means to the chef”. My husband ordered his Medium Well. The Medium Well was passable and he ate his but mine was well done, dry and tasteless. I sent mine back. As time had passed before the server came, most of my party were almost finished eating so I opted not to have it replaced. While this happens at times, I was not upset at the steak as much as the attitude of the server(s). The huddling at the server counter discussing my problem was embarrassing. Some of my party who watched it were also embarrassed. Then, the server came over to me with the piece of steak my husband left on his plate. With her bare fingers she pulled apart the meat and argued I took the wrong steak. Now, just that alone was upsetting but she pointed to a very faint pink line and said it was medium. Everyone at the table was aghast at the action of her but more so the meat was surely well done. There was no need for that. To top it off, never have I been charged for the side dishes when I ever returned an entree. I was charged $9.95 for a cup of soup, which I did not eat nor ask for; the salad, and I assume the baked potato and green beans ALL of which I barely ate. I did not complain nor make a scene. I accepted to actions of the server calmly. I have never been disappointed at your establishment and have always enjoyed it. I have felt like friends there. I must say the attitude of the staff made our 11 person dinner disheartening. I’m sorry I felt the need to report this but after all that my bill for two people was $90.00 including whatever amount was taken off for just the steak itself. My tip did not reflect my disappointment by the way. All in all our table left a very nice amount of cash. Things happen but I thought my experience should be known. Thank you for reading this message. Note: I was not going to post this publicly as I sent it to the manager privately. Since then I simply and only received 3 words back from them. “I am sorry”. I feel more upset than I did hat night after our table spent over $500.00 cash! I truly expected more than 3 words!

Great food and friendly service. Portions are worth the price

Wheelchair accessibility: Wheel in,pick an available spot,although dining room is small.