Five Guys - Dunkirk

Originally it rated 4 stars, but my experience Friday has severely damaged my confidence in this place. frustrating experience. After I got an online order for pickup at 621pm, I entered the restaurant at 620 and waited until 635. After fulfilling the orders, I asked where my order was. The employee wasn't helpful, but they didn't see my ticket. I asked them for double check and they found my ticket on the floor. Then they took the ticket and tried to give me my food, which had been cold for 20 minutes. I asked them to revoke the order and they said they would. After waiting again, no action had been taken to revoke my order, and so we asked to speak to the manager. Then he apologized and refunded the order amount and said he would print the ticket to make the order again. He has never reprinted the ticket and we waited until after 19:00 (over an hour after order!! for him to realize that he has not even printed the ticket. We left at 715 to get food elsewhere. The staff of this night were very unprofessional. Ultimately, if you go arent to print the ticket and make the order, just tell me so that I don't waste an hour of time.... Highly disappointed by this five guys location and will not go back soon.

Ordered burgers and fries online and it says how many minutes we should wait before arriving to pick up. We parked in their pickup spot while that time came and went. It passed. Four minutes late, we got a text notification our food was ready. LOTS of fries! Food was ok but nothing special.

I ordered on the app and after showing up found out that I had ordered from the Prince Frederick location instead of the Dunkirk location. Derp. I called the PF location to tell them how dumb I was and to cancel the order and they told me don't worry about it and instantly transferred my order to Dunkirk. Most other places would have just been too bad and would have left me to order and pay all over again, so I was pretty stunned that they did this without even being asked. Great job Five Guys. Food was good too ??

Five Guys in Dunkirk,Maryland Food hot of the grill, Fresh cut fried French fries loved the Indoor visit... going again soon! Merry Christmas!

Quick service and great food always stop here if I have a chance.