Reviews - Dunkin'
Reviews summary
At this restaurant, chaos reigns supreme, with disorganized staff leading to long wait times and frustrated customers. Order fulfillment is notably slow, often requiring multiple reminders, while drive-thru experiences can stretch to 30 minutes or more. Though kiosks streamline ordering, they fail to inform patrons of broken equipment, resulting in dissatisfied customers receiving incorrect items. While some have enjoyed good food and service, many express dissatisfaction with unmotivated employees and management's apparent neglect of service quality. This location may be best avoided if you're looking for a quick bite or friendly service, as consistency is sorely lacking.
Reviews from various users
Last update : 01.06.2025
Congratulations on becoming the only coffee shop more expensive than Starbucks. It also says it?s locally owned so hate that the owner is walking around our town not reading these reviews (a lot of negative reviews) or fixing this store. We stopped in foran evening coffee which for two mediums cost us almost $11 (no military discount). The mediums probably had about 8 oz ofcoffee in them. The taste was average. I think we have lost sight of how cheap coffee is to make and somehow ruined the coffeeindustry by overpricing and under delivering. If given the choice I?d get the $2 large coffee at Wawa across the street.
This one of the two slowest drive thru I have ever been in. Over a 35 minutes. Prince Frederick MD too. I no longer will go here I'll be going to wayson's corner location.
Everyone in that store works in slow motion, It takes 30 minutes to even take your order. Then you wait at the window for 20 minutes. I guess they play Rock Paper Scissors in the back to see who has to come to the window. ABSOLUTELY RIDICULOUS! Wish Icould give negative starts
Inside is not clean and is gross. Customer service is worse. 9 out of the last 11 trips my order was messed up and the wait time was 10+ minutes to get a cold brew. Donuts are never fresh. Cold brew is weak. Staff has no clue how to make a simple drink. Iwill never return.
I?m not sure if there is a staff shortage here and if it is, I can empathize. However, there should be no reason that you have to wait 30 minutes or more in the drive thru. The drive thru is also poorly designed because once you are in line there is noway to escape because it?s blocked off. Every time I come, I try to give the benefit of doubt but each time the wait is long ashell. Today was my last time trying.
Last update : 12.03.2024
Fast service and everything was
Avoid this Dunkin at all costs. Drive to Waysons Corner and back. It will save you time.
I visit family nearby every few months and EVERY. SINGLE. TIME. It takes at least 20-30 min to get through the drive thru. Tried walking in, thinking it might be different but nope. And the service is lacking too. Unfriendly and unmotivated. Management needs to do something.
I wanted a frozen drink. Their machine was broken and there wasn't a sign about such, so the servicer gave me a hot chocolate but I wad charged for the frozen drink. The service was fast and the donuts were good. The kiosks, while amazing, do take away the chance for a cashier to tell you as you purchase that a machine is broken.
I've been to this location a few times. The first time was when they first opened and the donuts weren't great but subsequent visits have been great. Went in today and service was fantastic.
