Tim Hortons - Duncan

The staff are very rude and judgmental, especially to people who look like they may be homeless and may possibly have substance abuse issues or mental issues. I... read more The staff are very rude and judgmental, especially to people who look like they may be homeless and may possibly have substance abuse issues or mental issues. I've been absolutely disgusted in what I have witnessed and how cruel the employees have been, and this is 99% of the time I have been there. Their customer service is the worst out of all the Tim Hortons in Cowichan Valley, with the Tim Hortons beside McDonalds following closely behind with the same negative issues. I still go to these places because I love the coffee, so I put up with the disrespect I have witnessed and received myself several times. Why do i go back? Strictly because I love their coffee and convenience.

Morning crew is amazing, but the afternoon crew are horrible. By 3:30pm they are out of chili, sandwiches, cookies. For almost a week now. Not acceptable Servic... read more Morning crew is amazing, but the afternoon crew are horrible. By 3:30pm they are out of chili, sandwiches, cookies. For almost a week now. Not acceptable Service: Take out Meal type: Breakfast Price per person: CA$10–20 Food: 5 Service: 1 Atmosphere: 2

The food looked fine, seems they were only serving locals when were were there. Waited in line, got to the cash register but no one would take our order. We lef... read more The food looked fine, seems they were only serving locals when were were there. Waited in line, got to the cash register but no one would take our order. We left with out being able to order. Food: 3 Service: 1 Atmosphere: 1

Full of homeless and staff is always stone or just slow by nature. Service: Take out Food: 2 Service: 1 Atmosphere: 1 read more Full of homeless and staff is always stone or just slow by nature. Service: Take out Food: 2 Service: 1 Atmosphere: 1

I'm not sure whether it's the employees lacking work ethic and pride in their jobs, the manager encouraging them to serve burnt and incomplete orders, or the ow... read more I'm not sure whether it's the employees lacking work ethic and pride in their jobs, the manager encouraging them to serve burnt and incomplete orders, or the owners who seem more focused on profits than on providing good food and service at fair prices. When did treating customers this poorly become normal? I hadn't visited a Tim Hortons in a long time, and after today’s experience, I'm certain I won't be returning. I ordered two turkey melts without mayo, and both came with completely burnt bread. The bagel was also burnt and had undercooked bacon. It's clear that no one cares about quality.